Entry Level Customer Service Representative

Job Summary
Join our dynamic team as an Entry Level Customer Service Representative and become the friendly voice that helps our clients succeed! In this energetic role, you will be the first point of contact for customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. This paid position offers a fantastic opportunity to develop your communication skills, gain valuable experience in client services, and grow within a vibrant company environment. Your positive attitude and eagerness to assist will make a real difference in every customer interaction!

Duties

• Respond promptly and professionally to customer inquiries via phone, email, or chat, demonstrating excellent phone etiquette and communication skills
• Assist customers with product information, service details, and troubleshooting to ensure satisfaction and loyalty
• Handle data entry tasks accurately, including updating customer records and processing transactions using Microsoft Office tools and other computer applications
• Support outbound calling campaigns to follow up on customer requests or promote new services and offers
• Provide bilingual or multilingual support to serve a diverse client base effectively
• Manage cash handling responsibilities when necessary, ensuring accuracy and security during transactions
• Collaborate with team members to resolve customer issues efficiently while maintaining a positive attitude

Qualifications

• Strong communication skills in English; bilingual or multilingual abilities are a plus
• Previous call center experience or customer support background is preferred but not required; training will be provided for motivated candidates
• Basic computer skills including proficiency in Microsoft Office applications and data entry tasks
• Demonstrated ability to handle multiple tasks with attention to detail in a fast-paced environment
• Excellent phone etiquette, active listening skills, and the ability to analyze customer needs effectively
• Experience with outbound calling or client services is advantageous but not mandatory
• Ability to work well independently and as part of a team in a supportive environment

Embark on your customer service journey with us! We’re dedicated to empowering our employees through comprehensive training, ongoing support, and opportunities for growth. If you’re energetic, eager to learn, and passionate about helping others, we want to hear from you!

Pay: $24.90 - $32.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work Location: Hybrid remote in Oklahoma City, OK 73155