Entry-Level IT Support Technician

Description

Who is TitleSmart, Inc.?

Our Mission Statement

TitleSmart is an organization of advocates, working together to create a world-class customized Title and Closing experience for our customers that reflects our values of positivity, caring, and responsiveness.

♦ TitleSmart's Core Values ♦

Authenticity ♦ Empathy ♦ Gratitude ♦ Growth ♦ Positivity

We are a fast-growing, full-service title insurance company that is obsessed with the tiny details to make an exceptional customer experience. We were named one of Minneapolis/St. Paul Business Journal’s Best Places to Work in 2018, 2019, & 2020 as well as Star Tribune's Top 150 Workplaces for 2020 & 2021. We offer permanent employees many benefits such as a generous PTO, company paid acupuncture and cupping, corporate Life Time Fitness membership, paid sabbatical program with a $5,000 bonus at 5 years of service, income protection, insurance (life, disability, medical, dental, and vision), and much more!

Qualifications

• To be considered for this position, please upload your resume*
  
  

Are you passionate about technology and eager to kickstart your IT career? We’re looking for a motivated and detail-oriented individual to join our IT team as an Entry-Level IT Support Specialist. This hands-on role offers excellent exposure to a wide range of IT systems, tools, and real-world troubleshooting scenarios. You’ll support end users; help maintain IT infrastructure and be a key player in ensuring smooth technology operations across our office locations.

If you’re ready to launch your IT career and want to be part of a supportive team where you can learn and grow, we’d love to hear from you!

Work Schedule: Monday through Friday, 8 AM to 5PM

• Requires occasional local travel, a valid driver’s license and access to reliable transportation are essential.
  
  

Key Responsibilities

• Provide prompt Level 1 IT support to internal users
• Configure and deploy new computers and user accounts
• Manage user access and perform password resets via Active Directory
• Maintain and update Group Policy settings
• Install and troubleshoot printers and related peripherals
• Support VoIP phone system setup and configuration
• Assist with VPN and firewall configuration and support
• Perform basic Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive)
• Maintain clear, accurate, and current IT documentation
  
  

Preferred Qualifications

• Strong interest in IT and a proactive attitude toward learning
• Familiarity with Windows OS and Office 365 applications
• Basic understanding of networking concepts (firewalls, VPNs) is a plus
• Experience with Active Directory and Group Policy is desirable
• Strong organizational and documentation skills
• Excellent communication and customer service abilities
• Valid driver’s license and willingness to travel locally
  
  

Education & Certifications

While no formal degree or certification is required, having one or more of the following is considered beneficial:

• Associate’s or Bachelor’s degree in Information Technology or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications
  
  

What We Offer

• Valuable hands-on experience across diverse IT environments
• On-the-job training and mentorship from experienced professionals
• A collaborative, team-oriented workplace
• Opportunities for career growth and advancement
• Reimbursement for travel between office locations
  
  

TitleSmart has a sharp focus on one goal - creating a "wow" customer experience. That focus and attention to all of the details that go into achieving it, have set TitleSmart on a fast track to growth. We believe there is always room to improve for the customer, and we are obsessed with all the little things that make up a great customer experience.

It's the little things that make the BIG difference.TM