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EOC CLERC Investigator- (EOC)
Position Summary
Serves as a fact finder, problem solver, and makes evaluative analyses and recommendations to resolve issues between County management and complainants.
Pay Grade: 52
Salary Commensurate with Experience and Education
Minimum Qualifications
- Four (4) years in a criminal or civil justice or related social science capacity, including responsibilities in progressively responsible experience in an administrative field; AND
- Bachelor’s degree from an accredited college or university in public administration, criminal justice, political science, management, business administration, or a closely related field; OR
- An equivalent combination of related education and/or experience. PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.
Duties and Responsibilities
- Utilizes conciliation, mediation, and negotiation techniques to resolve issues in the initial stages and at the lowest level of the Complainant’s organization.
- Assists internal/external agencies, in referring and resolving issues by participating in identifying and resolving EEO and CLERC complaints.
- Sets up meeting with Department Heads, Elected Officials, or THRC or EEOC to resolve discriminatory complaints and reduce litigation in Shelby County Government.
- Conducts investigations and research into complainant’s charges (both EOC and CLERC); interviews appropriate parties to determine the facts of the case.
- Participates in identifying and resolving departmental issues and suggests positive administrative changes towards eliminating charges of discrimination or law enforcement-related complaints in program or staff operation.
- Discusses and plans strategies for action with the manager of the Complainant’s Department (and where relevant the CLERC Board) to resolve issues and concerns.
- Resolves discriminatory and law enforcement complaints and reduces litigation in Shelby County Government.
- Provides Alternative Dispute Resolution services for Shelby County Government.
- Writes an investigative memorandum and report of findings for both the EOC investigations and the CLERC investigations. Compiles all necessary data for the monthly Investigative Unit’s activity report by type – EOC or CLERC.
- Makes, evaluates, analyzes, and recommends administrative procedures to resolve issues between County management and complainants.
- Develops and implements EEO training and awareness to County employees individually as well as through departmental workshops and ongoing new employee orientation sessions to reduce the number of EEO charges filed.
- Serves as a liaison between Shelby County Government, the Federal Equal Employment Opportunity Commission, and the Tennessee Human Rights Commission. Performs other duties as required or directed.
KSAs
- Extensive knowledge of public administration functions, programs, policies, and practices.
- Demonstrable familiarity with civil rights laws affecting public-sector employment.
- Demonstrable familiarity with criminal justice laws affecting law enforcement procedures and public obligations.
- Knowledge of Shelby County programs and policies, and services of related Federal, State, and local programs.
- Demonstrable knowledge of investigative technique and procedures, including but not limited to file preparation and organization, witness interview preparation and technique, investigative analysis, and other elements. Ability to make oral and written reports and public presentations.
Disclaimer
This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate.
Shelby County Resident Disclaimer
All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff’s Office, Division of Corrections, or the Fire Department.
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