EOP - System Reliability Engineer - TS/SCI Required

cFocus Software seeks a System Reliability Engineer to join our program supporting the Executive Office of the President. This position is remote. This position requires a TS/SCI clearance.

Qualifications:

• 5+ years and Bachelor's Degree in Computer Programming, Science, Engineering or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience, including:
• 3+ years of related systems programming experience
• Experience maintaining an operational environment and use of monitoring tools and dashboard interfaces (ie. Kibana, Grafana)
• Experience working with container images and platforms (Kubernetes/Docker)
• Strong understanding of DevOps and software/application development processes
• Understanding of GitLab, Jenkins, ArgoCD, and other DevOps/Continuous Integration tools for Kubernetes
• Understanding of microservice design and architectural pattern best practices
• Understanding of Python, Bash, and Shell scripting
• Knowledge of network technologies, common infrastructure components, load balancers, firewalls, virtual and physical infrastructure design
• problem solving and troubleshooting skills
• communication and interpersonal skills
• Must possess excellent time management skills and the drive to work unsupervised
• Experience with deploying to on prem/data center infrastructure
• Experience using Jira and Confluence on a daily basis
• Experience in building processes for deploying to a Kubernetes based environment using Gitlab and Helm
• Understanding of access management and security groups (i.e. IAM, S3 bucket, SSH, VPN, etc.)
• Ability to write and use unit and functional testing
• Technical Skills: Proficiency in programming languages (such as Python, Go, or Bash) is essential for scripting and automation tasks. Knowledge of Linux/Unix systems is also crucial, as SREs often work in these environments.
• Problem-Solving: analytical and problem-solving skills are necessary to diagnose and resolve complex system issues effectively.
• Understanding of SRE Principles: Familiarity with key SRE concepts such as Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets is important for measuring and maintaining system reliability.
• Reliability and Availability: SRE practices help ensure that services are consistently available and reliable, which is critical for user satisfaction and business success.
• Scalability: SREs implement strategies that allow systems to scale efficiently as demand increases, ensuring that performance remains optimal even under heavy load.
• Cost Management: By optimizing resource usage and reducing downtime, SREs contribute to cost savings for organizations.
• Programming and Scripting: Proficiency in languages like Python, Go, or Ruby is crucial for automating tasks and managing infrastructure.
• Operating Systems: A strong understanding of Linux/Unix systems is essential for troubleshooting and managing servers.
• Cloud Computing: Familiarity with cloud platforms like AWS, Azure, or Google Cloud is vital for deploying and managing applications in distributed environments.
• Containers & Orchestration: Understanding containerization tools like Docker and managing containerized workloads with Kubernetes is crucial for cloud-native applications.
• Monitoring and Logging: Proficiency in tools like Prometheus, Grafana, or Elasticsearch, Logstash, and Kibana (ELK) Stack is necessary for tracking metrics, setting up alerts, and analyzing logs.
• Networking: Knowledge of networking protocols and configurations is essential for maintaining system health and performance.
• Configuration Management: Skills in managing and maintaining system configurations are critical for ensuring system reliability.
• Incident Response: Ability to respond quickly and effectively to incidents, including documenting and learning from them.
• Security Best Practices: Understanding security protocols and best practices to protect systems from vulnerabilities.
• These skills are essential for SREs to maintain high availability and performance, balancing the demands of development and operations.
• Support required during core business hours of 8am – 5pm, Monday through Friday.
• On-call for evenings or weekends, if needed for outages, application upgrades, security patches or other unplanned activities.

Duties:

• Monitor system health, availability, and performance using centralized monitoring and logging tools.
• Administration of accounts (role-based access and rights).
• Manage accessibility to the application through EOP’s authentication systems.
• Manage the workflow templates to ensure consistent and predictable task flows.
• Configure workflow management for new or adjustments based on user requests, while adhering to EOP template standards.
• Maintain configurations and configurable fields for users and workflows.
• Maintain the test environment to mimic production and conduct test and evaluation in the environment prior to deployments.
• Design and maintain a secure and reliable form of backups, ensuring High Availability (HA) and resiliency.
• Develop a Disaster Recovery (DR) or Incident Response (IR) plan for specific applications and services in the event of a disaster or unexpected downtime.
• Maintain unique instances that support various offices.
• Configure and support integrations with complementary systems.
• Establish and Improve system monitoring while maintaining established security protocols within development, test, and production systems.
• Architect, build and maintain on premise and/or cloud infrastructure to support team and customer initiatives.
• Maintain and improve existing infrastructure (build out autoscaling, support new services, optimize for cost efficiencies/authentication/search, etc.).
• Administer production, staging and development environments.
• Manage and aggregate server logs and monitor for security and system related incidents.
• Monitor and analyze system performance, such as server load and resource usage.
• Maintain and improve existing build and deployment processes using CI/CD tools.
• Apply configuration management disciplines to maintain software revisions, security patches, hardening, and documentation.
• Enforce best practices for security and reliability, and drive security initiatives, like access control and vulnerability testing.
• Maintain up to date documentation of designs/configurations, ensuring team members have continuity of recurring tasks.
• Maintain status of operations at all times: perform after actions reporting on all outages and work with engineering teams to determine solution and root cause analysis. Present findings to management for prioritization and tasking.
• Create and determine required metrics for dashboards and service health.
• Follow up on engineering tasks for operational solutions, and validate completion
• Manage operational readiness board – present at weekly meetings and determine if development services are ready for automation based on best practices and maintainability.
• Track and ensure routine operations maintenance tasks are completed in a timely manner.
• Align to the customer's strategies for configuration of workflows, without compromising the integrity of the workflow tool and templates.
• Build, maintain, and utilize the customer's enterprise Development, Security, and Operations (DevSecOps) pipeline.
• Work with other service providers to support areas of common interest.
• On-call support may be required.

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