Epic Analyst 2 - Courier Admin/Environment and Release Manager, Full Time, Days

Department: Jackson Memorial Hospital - Epic EHR, Courier Admin/Environment and Release Manager

Address: 1611 NW 12th Ave, Miami, Florida, 33136

Shift details: Full-Time, Days

Why Jackson:

Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.

Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.

Location Perks

• No State Income Tax - Florida's tax-friendly policies allow individuals and businesses to retain more of their earnings.
• Multicultural Environment - A rich blend of Latin American, Caribbean, and international cultures creates a vibrant, inclusive community.
• Year-Round Tropical Weather - With over 248 sunny days annually, Miami offers an ideal climate for outdoor living.
• Global Connectivity - Miami International Airport offers direct access to major global markets, enhancing business and travel opportunities.

Summary

The Epic Analyst 2 serves as an intermediate-level professional responsible for the build, configuration, testing, and day-to-day support of assigned Epic modules. Operating with moderate independence, this role translates complex clinical or business requirements into efficient system solutions that enhance workflow efficiency, regulatory compliance, and patient care. The Analyst 2 manages standard enhancements and small-to-medium projects, provides advanced troubleshooting beyond basic support, and collaborates closely with operational leaders to ensure system functionality aligns with evidence-based practices.

Responsibilities

• System Build & Maintenance: Independently performs moderate-complexity build, configuration, and maintenance tasks within the assigned Epic module(s) following established organizational standards and Epic Foundation guidelines.
• Issue Resolution & Troubleshooting: Serves as a primary point of contact for routine to moderately complex application issues; performs root-cause analysis, executes fixes, and manages ticket queues to ensure timely resolution.
• Operational Collaboration: Partners with clinical and operational stakeholders (e.g., physicians, nursing, lab, or billing leaders) to gather requirements, analyze workflows, and translate business needs into technical system solutions.
• Testing & Quality Assurance: Develops and executes comprehensive test scripts for unit, integrated, and user acceptance testing (UAT); validates system functionality during upgrades, patches, and enhancement cycles.
• Documentation & Training: Maintains accurate build documentation, workflow diagrams, and change control records; assists with the development of end-user training materials and provides "at-the-elbow" support during go-lives or optimization initiatives.
• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Perform all other tasks as assigned.
• Manage routine Epic environment operations (DEV, TEST, TRAIN, PROD) and coordinate release activities, including scheduling and documentation of system updates.
• Independently manage Epic Data Courier (EDC) promotions to ensure build integrity across the lifecycle and perform complex post-promotion verification to mitigate risks.
• Troubleshoot and resolve environment sync issues and promotion failures, following change management standards to minimize downtime during upgrades or releases.
• Maintain and update environment calendars, runbooks, and release documentation while ensuring compliance with security and organizational governance standards.
• Participate in on-call rotations and provide technical support during go-live events, production releases, and command center operations.

Experience

Generally requires 4 to 6 years of experience in healthcare IT, clinical, or related field.

Education

High School diploma is required. Bachelor's degree in related field is preferred.

Credentials

Epic certification in assigned specialty area is required.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.