Epic Analyst - Ambulatory

At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.

JOB TITLE: Epic Analyst - Ambulatory

SUPERVISOR: IT Director

HOURS PER WEEK: 40hrs/Exempt

DEPARTMENT: Information Technology

HIRING BONUS: $1,000 after 90 days

The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

PRIMARY FUNCTION: Serve as a subject matter expert in Epic applications, providing analysis, configuration, and support to enhance system functionality and user experience.

DUTIES & RESPONSIBILITIES:
1. Analyze user requirements and workflows to configure Epic applications accordingly.*
2. Collaborate with clinical and operational stakeholders to optimize system performance.*
3. Provide ongoing support for Epic upgrades, enhancements, and troubleshooting.*
4. Develop and maintain documentation for system configurations and procedures.*
5. Conduct training sessions and create user guides for end-users.*
6. Participate in testing and validation of new features and updates.*
7. Ensure compliance with data security and privacy regulations.*
8. Serve as a resource for Epic-related projects and initiatives.*
9. Engage in supporting end users to ensure optimal usage of systems including workflow optimization.*
10. Ensure work requests/incidents are worked efficiently and addressing root cause of problems.*
11. Collaborate and communicate to keep the IT team and clinical stakeholders informed of status and progress on assigned work.*
12. Perform additional duties as required to support departmental goals.*
13. Maintain regular, in person, work attendance and punctuality, as scheduled.*
14. Participate as an active care team member in a patient centered medical home.
15. Other tasks as assigned.