Epic Application System Analyst, Hybrid, CORE Clinical Solutions, Jacksonville, Baptist Medical Center

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Epic Application System Analyst, Hybrid, CORE Clinical Solutions, Jacksonville, Baptist Medical Center

Epic Application System Analyst checks in on the pulse of our systems overnight, alerts, performance dashboards, and monitoring reports get an early review to ensure that every application supporting Baptist Health's care continuum is operating at peak performance. From there, the Systems Analysts review the team's chat to align on daily priorities, triage support tickets, and prepare for upcoming deployments or patches. Whether it's optimizing a third-party application, turning performance, or coordinating a seamless system upgrade, every task shares a common goal: keep technology reliable so caregivers can stay focused on patients. The Systems Analyst captures key insights from the day: documenting solutions, closing tickets, and preparing recommendations for future improvements. The close of the day is about readiness - ensuring that tomorrow's operations run even smoother than today's. The Systems Analyst captures key insights from the day: documenting solutions, closing tickets, and preparing recommendations for future improvements.

The day brings cross-functional collaboration with IT, Operations, and Clinical Informatics partners. The conversation might center on expanding system capacity, streamlining user workflows, or integrating new solutions into the enterprise ecosystem. As a trusted advisor, the Systems Analyst also partners with vendors and specialists to explore innovations that can enhance care delivery and strengthen Baptist's digital foundation. The day often shifts to deeper project work - reviewing automation workflows, testing upgrades in a sandbox environment, or updating lifecycle documentation to ensure applications remain compliant, secure, and efficient. The work is dynamic, forward-focused, and agile to meet the ongoing demands.

For more than 25 years, health care consumers have named Baptist Health the "most preferred healthcare provider" in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America's top employers for diversity.

Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

Epic Application System Analyst, you will be responsible for:

• The role provides technical assistance in the development, implementation, and support of highly complex, enterprise wide, cross functional applications, integrated systems and technology projects.
• Troubleshoots multifaceted technology issues spanning software, hardware, interfaces, databases, and system security. Works on multiple projects and engages in enterprise-wide projects as a team member.
• Role is involved in the installation and development of hospital information systems.
• Their job is to perform system upgrades and provide system maintenance when required.
• The role must have advanced knowledge of hospital purchased software and the ability to supervise staff and maintain hospital information confidentiality.
• The participate in developing policies and creating training tools for hospital information systems uses. Duties include 24/7 support for information systems within accountability and/or enterprise-wide applications.
• Certification Note: EPIC Certification in designated application area(s) required.

Experince:

• 1-3 years Information Technology Experience
• 1-3 years Information Technology Experience Required
• Strong proficiency in Excel and data analytics, with the ability to interpret, visualize, and act on key performance metrics preferred
• Hands-on user interface experience with software systems, including managing major outages and restarting or troubleshooting interface services preferred
• Prior experience collaborating with third-party vendors and solution providers to ensure seamless system integration and performance is preferred
• Functional knowledge of interface communications (Orders, ADT, interface error queues, etc.), including familiarity with Active Directory group management, preferred
• Experience in lifecycle management, including cost analysis, budgeting, and ongoing optimization of systems and services preferred
• Epic experience with one or more of the following modules: ClinDoc, OpTime, Rehab, Stork, Anesthesia
• SQL knowledge is a preferred
• Strong understanding of scheduled maintenance processes and system uptime management preferred
• Demonstrates strong technical aptitude beyond application build or analysis — capable of identifying root causes and implementing effective technical solutions preferred

Education and Certifications:

Education/Degree Required:

Bachelor Degree or Equivalent Experience

Degree Preferred:

Master of Arts/Science (MA/MS)

If you are interested in this Full-Time Systems Analyst opportunity, please apply now or contact andrew.foran@bmcjax.com.

Primary Location:

135-185420 - IT Building - Beach Blvd