Epic Applications Analyst II - Ambulatory

Job Requirements

POSITION SUMMARY

The Epic Analyst is responsible for designing, implementing, and maintaining the Epic EHR (electronic

health records) systems within the organization. To do this, the Analyst works closely with healthcare

providers, IT staff, and other business stakeholders by providing a customer-centric experience. Also

acting as a communication hub, this position coordinates the information technology activities for their

assigned areas based on user requirements.

PRIMARY ACCOUNTABILITES

1. Understands user workflows, core functions, and processes of the supported business area

which may include inpatient, ancillary, ambulatory, or revenue cycle.

2. Coordinates with clinical end users and apply knowledge of user workflow to assist users in

defining requirements.

3. Designs, configures, tests, troubleshoots and maintains programs/applications.

4. Apply detailed knowledge of system functionality to implement new applications and modules.

5. Document business requirements, current and future state workflows, and any custom builds as

appropriate.

6. Coordinates and participates in all testing phases of associated applications during

implementations and upgrades.

7. Researches and resolves issues with external and internal resources as needed.

8. Provides support during go-live events, including during standard off-hours support times.

9. Leads small and medium-sized projects with minimal managerial oversight. Develop key project

management tools, including project plans, issues logs, testing plans, and go-live events.

10. Responsible for ongoing on-call duties for incidents outside of business hours.

11. Participates in cross-training for personal development and to ensure adequate secondary

coverage on all applications.

Work Experience

MINIMUM QUALIFICATIONS

• Education: Associate’s degree in relevant field.
• Work Experience: Any one of the following:

o Two (2) years in Healthcare OR

o One (1) year supporting technology systems.

• Licensure: None
• Certification: Epic certified within six (6) months of start date.
• Work Experience In Lieu of Education: Four (4) years in Healthcare or supporting technology

systems.

• Skills/Knowledge/Abilities:

o Proficient in Microsoft Office – Outlook, Word, Excel, PowerPoint.

o Ability to work autonomously with minimal supervision.

o Strong critical thinking skills.

o Strong communication skills and professional presence.

o Ability to maintain composure in stressful office environment.

PREFERRED QUALIFICATIONS

• Education: Bachelor’s degree in relevant field.
• Work Experience: Prior experience in Healthcare, or specific areas such as Inpatient, Ancillary,

Ambulatory, or Revenue Cycle Operations.

Certification: EpicCare Ambulatory, Order Transmittal experience preferred or welcome to apply

PHYSICAL REQUIREMENTS

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low

to moderate noise.

• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of

personal vehicle.

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time