EPIC Business Operations Analyst II- Practice Operations- Hybrid Position

Under general supervision and direction of the Director, the EPIC Business Operations Analyst is accountable for the operational support of value-added Epic patient access suite of products - Prelude, ADT, Cadence, Referrals, 3rd party systems (RelayHealth RTE Real Time Eligibility, Perceptive (scanning) and TeleVox (automated Appointment Reminders) technology, which support the strategic plan of the enterprise and achieves clinical, financial and service quality objectives. Manages communication and coordination with patient access business owners and stakeholders to meet organizational objectives. This role is accountable for the quality of patient access and software products delivered; and, collaborates with UMMS IS&T application build teams, coordination with business owners across system hospitals and physician entities - for contributing to the design and maintenance of systems to support multidisciplinary team functioning and continuity of services within UMMS, FPI, UMCMG and affiliated member organizations/entities. Also manages small to medium projects or specific aspects of larger projects for patient access and business applications in the healthcare environment.

EDUCATION and/or EXPERIENCE

• High School Diploma or equivalent (GED) is required. Bachelor’s degree in Business Administration or related field is preferred
• Five years of patient access end user experience required. Could be any or combination of the following: Registrar, Admitting Specialist, Scheduler, Referral Coordinator, and Front Desk
• EPIC experience is preferred
• Working knowledge of software packages (e.g., MS Office Suite) used by department

Total Rewards
The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits (https://www.umfpi.org/jobs/summary-employee-benefits).

Licenses & Certifications

Required

• EPIC - Prelude Certified
• EPIC - Cadence Certified

Skills

Required

• Positive Attitude
• Interpersonal Skills
• EPIC
• Critical Thinking
• Adaptability/Flexibility

Behaviors

Required

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Preferred

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.