Epic Community Connect Customer Success Manager, IS Administration, Full-time, Baptist Medical Center (hybrid)

Epic Community Connect Customer Success Manager, IS Administration, Full-time, Baptist Medical Center (hybrid)

The Epic Community Connect Customer Success Manager (CSM) will build and sustain strong and collaborative partnerships with current and prospective Community Connect sites by serving as their primary point of contact. The CSM will ensure clear and consistent communication across internal and external stakeholders. This role will be responsible for the full client lifecycle - from discovery, design/build coordination, through implementation and ongoing maintenance. Working closely with internal and external stakeholders, the CSM will coordinate intake, monitor service performance, proactively identify improvement opportunities, and drive timely resolution of issues to maintain high satisfaction, engagement, and long-term success. This role emphasizes proactive planning, high-touch customer service, and strong problem-solving, including regular travel to Community Connect sites to support implementation activities and strengthen relationships.

Epic Community Connect Customer Success Manager Responsibilities:

• Responsible for cultivating new community connect business relationship with key Baptist affiliate partners.

• They will serve as the liaison for all technology related items and will frequently meet with Affiliate organizations to maintain regular communications and manage escalations.

• They will be responsible for demonstrating Epic Community Connect functionality, as well as other health IT application solutions offered by Baptist Health.

• Responsible for ensuring overall and on-going satisfaction of the affiliate organization with the community connect program.

Epic Community Connect Customer Success Manager Experience:

• Experience with Epic Community Connect highly preferred

• Experience with Epic ambulatory and ambulatory workflows and Informatics experience preferred

• Experience with providing Epic End user support preferred

• Experience with providing ongoing support for all existing clients from and back office

• Experience with providing gather business requirements preferred

• Project Management experience preferred

• Epic Client Dashboard management experince preferred

• Epic Go-live support experince preferred

Epic Security Coordinator, & Credential Requirements:

Education/Degree Required:

Bachelors of Science

If you are interested in this Full-TimeEpic Community Connect Customer Success Manager, opportunity, please apply now or contact andrew.foran@bmcjax.com.