ER Enhancement Specialist

Job Description:

Job Title: ER Enhancement Specialist

Location: Independence, MO

Department: Crisis Services

Employment Type: Full time
Shift: Monday- Friday 8am-5pm

Job Summary:
Join our compassionate and collaborative team as an ER Enhancement Liaison, where you will play a vital role in providing advanced substance use and mental health treatment to individuals in need. This position offers the opportunity to make a meaningful difference in the lives of those seeking community behavioral health support. You will engage with consumers, conduct assessments, and connect them to essential resources, all while working under the guidance of experienced leadership. If you are passionate about helping others and possess strong communication and problem-solving skills, we want you on our team!

In this role, you will serve as the first point of contact for referrals, conduct community outreach, and provide crisis intervention as needed. Your efforts will contribute to the stabilization and recovery of individuals facing challenges in their lives.

This position offers…

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Collaborate with the ERE Coordinator to serve as the first point of contact for ERE referrals from Behavioral Health Response and the system’s sobering center.
• Conduct community outreach to engage consumers referred to ERE and perform initial assessments of their needs.
• Establish rapport with consumers, facilitating discussions about their strengths, needs, and preferences to motivate recovery.
• Provide crisis intervention and perform preliminary linkage and coordination of services for individuals seeking treatment.
• Offer short-term case management and maintain regular contact with consumers and service providers to monitor service delivery.
• Report on individual outcomes at 30-day, 3-month, and 6-month intervals.
• Maintain accurate electronic records and documentation as required by the Department of Mental Health.
• Collaborate with the ERE Outreach Team and participate in regular meetings and training sessions.
• Build and maintain relationships with hospital staff and community resources to ensure appropriate referral patterns.

Education, Experience, and/or Credential Qualifications:

• Be at least 21 years of age.
• Minimum of six months related experience in the Behavioral Health Field, including case management and outreach.
• Graduate from an accredited college or university with a Bachelor’s Degree in social work, counseling, psychology, or a closely related field.
  OR
• At least two years of relevant, qualifying full-time equivalent experience in human service delivery, demonstrating skills in developing positive client relationships and navigating complex service systems.
  OR
• Possess the Certified Peer Specialist credential.

Additional Qualifications:

• Successful completion of background checks, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Current driver’s license, acceptable driving record, and current auto insurance.
• Strong verbal and written communication skills, along with computer and organizational skills.
• Must be comfortable meeting with consumers in the community and transporting them in a personal vehicle.

Physical Requirements:

• ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, or pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.