ERP Application Developer officer ( Odoo )

Key Accountabilities:

Core:

• Serve as the central point of contact for all Odoo-related queries. This includes investigating user issues, managing support tickets via Helpdesk, and providing daily guidance on modules like CRM, Inventory, and Accounting.
• Before new features or bug fixes are pushed to the live environment, Support Officers must conduct thorough functional testing to ensure they meet business requirements and do not disrupt existing workflows.
• Conduct onboarding for new hires and lead "refresher" sessions for existing staff when workflows are updated or new Odoo versions (such as Odoo 19) are introduced.
• Monitor the system for missing or incorrect data entries—such as untagged invoices or duplicate contacts—and enforce Standard Operating Procedures (SOPs) to maintain high data quality.
• Act as the intermediary between business users and technical developers. They translate user "pain points" into technical requirements for the developer and track the progress of these fixes.
• Assist various departments in generating custom reports, filters, and dashboards within Odoo to track key performance indicators (KPIs) and SLA progress.
• Handle the onboarding and offboarding of users by managing permissions, roles, and access rights within the Odoo database.

Qualifications:

Education:

Bachelor's degree in IT, Computer Science, or related field.

Experience:

+3 years functional experience with Odoo modules (Sales, CRM, Inventory, Accounting).

Skills:

• Excellent written and verbal skills for Communication.
• Analytical and solution-oriented approach to resolve issues.
• Creating guides, SOPs, and training materials.
• In-depth knowledge of core Odoo modules (CRM, Sales, Finance, Inventory, HR) and their configuration.
• Understanding of general Enterprise Resource Planning concepts and business processes.
• Experience with user setup, device configuration, networks, email, and basic cybersecurity.