ERP Process & Documentation Analyst

JOB DESCRIPTION

ERP Process & Documentation Analyst

Department-Business Transformation / ERP Governance

Reporting To-ERP Functional Governance Lead

Role Purpose

To support ERP governance, process documentation, workflow coordination, operational follow-ups, testing activities, and business process standardization across the organization.

The role will assist in maintaining structured ERP implementation, operational discipline, process visibility, and effective coordination between departments.

Key ResponsibilitiesERP Coordination & Support

• Maintain ERP issue trackers, UAT logs, action trackers, and escalation records.
• Coordinate follow-ups with departments on pending ERP tasks and corrective actions.
• Support ERP testing and deployment activities.
• Assist users with day-to-day ERP support and issue logging.

Process Documentation & SOPs

• Prepare SOPs, workflow documents, process maps, and user guidance materials.
• Document and standardize operational workflows across departments.
• Maintain centralized ERP and process documentation records.

Reporting & Process Monitoring

• Prepare dashboards and reports related to ERP progress, workflow status, delays, and operational KPIs.
• Monitor workflow gaps, process inconsistencies, and pending operational actions.
• Support management reporting and operational visibility initiatives.

Data Validation & Workflow Discipline

• Assist in maintaining ERP master data accuracy and consistency.
• Support validation of customer, product, routing, pricing, and workflow-related data.
• Ensure adherence to structured ERP workflows and process controls.

AI & Automation Support

• Support testing and monitoring of AI-assisted workflow automation initiatives.
• Assist in organizing operational datasets and workflow tracking for automation projects.

Required Qualifications

• Bachelor’s degree in:
• Industrial Engineering
• Operations Management
• Business Administration
• Information Systems
• Or related field

Required Experience

• 2–5 years of experience in:
• ERP coordination
• Process documentation
• Operations support
• ERP support
• Manufacturing or process-oriented environments

Preferred Skills

• ERP coordination
• SOP preparation
• Workflow mapping
• Dashboard reporting
• Excel / Power BI
• UAT coordination
• Process documentation
• Manufacturing process understanding

Required Competencies

• Strong organizational skills
• High attention to detail
• Excellent follow-up discipline
• Process-oriented mindset
• Good communication skills
• Ability to work under operational pressure

Key Performance Indicators (KPIs)

• ERP follow-up closure rate
• Documentation accuracy
• SOP completion progress
• Reporting consistency
• UAT coordination effectiveness
• User support responsiveness
• Workflow tracking accuracy

Work Location: In person