ERP Specialist

Description:

We are looking for a motivated ERP Specialist to support and help improve our ERP system as the company continues to grow. This role will assist with day-to-day ERP support, user questions, reporting, and supporting improvements to business processes - especially in our manufacturing environment.

The ERP Specialist reports directly to the CIO and works closely with Operations: Manufacturing, Warehouse, Supply Chain, Quality; Sales, Finance, and IT teams to help ensure the ERP system is reliable, accurate, and supports business needs.

This is a hands-on role, ideal for someone who enjoys learning systems, solving problems, and working with business teams to turn system capabilities into real operational value.

ERP System Support

• Help support and maintain the company’s ERP system
• Assist in monitoring system performance and data accuracy
• Help coordinate system updates, upgrades, and vendor support
• Learn the ERP system and develop expertise over time

ERP Support & Administration

• Provide day-to-day ERP support to users across manufacturing, operations, supply chain, and office teams
• Help troubleshoot system issues and escalate complex problems when needed
• Document common issues and solutions to build internal knowledge
• Maintain ERP documentation and best practices

User & Security Management

• Assist with managing ERP users, roles, and permissions
• Support onboarding/offboarding and access changes
• Help ensure appropriate system access and security controls

Reporting & Data Visibility

• Creating and maintaining reports, dashboards, forms, and data inquiries
• Partner with business users to define reporting needs
• Support data accuracy and consistency for operational and management reporting

Business Process Support

• Assist with documenting ERP-related business processes
• Work with departments to identify opportunities to improve workflows
• Support alignment of ERP configuration with operational processes
• Help reduce manual work and improve system adoption

ERP Projects & Improvements

• Support ERP-related projects such as new modules, enhancements, and process improvements
• Help gather requirements and participate in testing
• Assist with go-live support and user adoption
• Communicate clearly with stakeholders and the internal team

Requirements:

Must Have

• 1–3 years of hands-on experience working with ERP systems, business systems, or data analysis
• Bachelor's degree in information systems, Business, Operations, IT, or a related field (or equivalent experience)
• Strong problem-solving and analytical skills
• Ability to learn new systems quickly and take initiative
• Strong English communication and interpersonal skills
• Strong attention to detail and organizational skills

Preferred Skills

• Experience using and supporting an ERP system
• Interest in manufacturing, operations, or supply chain environments
• Experience creating reports, dashboards, or working with data
• Understanding of basic database concepts or data relationships
• Exposure to ERP platforms such as Acumatica, NetSuite, SAP, Oracle, Microsoft Dynamics, or similar systems
• Interest in process improvement or operational efficiency
• Advanced Excel or data analysis skills