ERP Specialist (with PMO Background)

• Provide support for ERP Finance, HR, and SCM modules
• Perform configurations and functional setups
• Act as liaison between business users and technical team
• Conduct user training and support UAT

Leverage PMO skills to:

o Track and report progress on enhancement requests and support activities

o Manage documentation, risks, and issues logs

o Coordinate project timelines and communicate with stakeholders

• Ensure compliance with IT governance and change control processes
• Stakeholder Communication: 90%+ satisfaction with coordination and communication
• Change Compliance: 100% adherence to governance and approval processes
  

Reporting

• Weekly alignment meetings with IT Head
• Weekly alignment engagement meetings with MSP
• Ad-hoc reporting upon request for critical issues or project escalations
  

KPIs

• Functional Issue Resolution: 95% of issues resolved within SLA
• UAT Coordination: 100% business sign-off before go-live
• Documentation Quality: All configurations and changes properly documented
• Project Tracking Accuracy: Weekly status reports delivered to Head of IT
• Stakeholder Communication: 90%+ satisfaction with coordination and communication
• Change Compliance: 100% adherence to governance and approval processes