ERP System Administrator

Job Brief:

Employment Type: Contract Based

Location: Remote, Full Time

Time Zone: 12PM-9PM (04 Hours Overlap)

Project Duration: 6 months with the possibility of extension

Responsibilities:

Provide strategic guidance for ERP systems hosted on prem, in cloud or as SaaS services as required

Help identify technical problems and propose solutions in line with problem and resolution management processes.

Monitor, analyze and propose performances optimization of the supported infrastructure and systems.

Develop and maintain detailed technical documentation as needed.

Assist the Service Owner and Team Lead in the delivery of Service Delivery Agreements (SDAs) to customers

Assist with the coordination, preparation, presentation and implementation of proposals and projects linked to the SDAs

Be a go-to expert for troubleshooting ERP related issues

Manage, prioritize and take ownership of tasks assigned to ERP team as required.

Requirements:

Extensive ERP administration experience, including upgrades and patching

Provide operational and deployment support for all ERP services hosted on-premises and cloud

Design, install, configure and support ERP infrastructure components

Perform environment clones, migrations and deployments to production environments

Assist in the infrastructure refresh and migration to cloud related projects

Perform capacity management, and monitor, analyze and propose improvements to the ERP services

Assist, plan, and conduct disaster recovery tests

Good scripting skills using Linux shell, Oracle SQL and/or other automation tools

Ability to work under pressure with minimum supervision.

Customer-centric approach to delivery and problem solving.

Provide on-call support (either on-site or remotely using VPN connectivity) outside normal working hours as required on a rotational basis

Experience with ticketing systems (ServiceNow or similar)

Experience with collaboration tools (Confluence, Jira, etc.).

Relational Databases (Oracle, Microsoft SQL Server)

Experience in integrating with Oracle Cloud products such as Taleo, EPM Planning, Oracle Integration Cloud, etc.

Experience with Ansible or related IT automation tools