ES Benefit Specialist 2 - SharedWork - Internal: Olympia/Telework

Description

Duties

You will provide direct customer support for adjudication, intake, employer plan determinations, and accommodation. You will apply complex laws, policies, rules, regulations, and procedures to process and adjudicate SharedWork Unemployment Insurance Claims on a variety of issues and/or SharedWork plan and participants/claimant’s determinations. Providing excellent customer service on a large volume of inbound and outbound customer contacts via phone, email, chat or other media in a timely and accurate manner.

• Research, gather, and analyze required information to make an accurate determination.
• Detect discrepancies and clarify data through telephonic and electronic inquiries, correspondence, and interviews.
• Conduct investigation interviews with claimants, employers, unions, and third parties.
• Determine rebuttal requirements and the need for additional facts.
• Recognize and re-calculate incorrect payments of benefits and establish overpayments.
• Recognize and re-calculate participants/claimants for approval on a SharedWork employer plan.
• Review claimant appeals and determine if appeal or redetermination is appropriate, as needed.
• Provide timely and accurate employer plan determinations, employee eligibility within the 15-day timeliness guidelines in the law.
• Provide timely and accurate participant additions to existing approved plans and/or removals the week received.
• Provide excellent customer service on a large volume of inbound and outbound customer contacts via phone, email, chat or other media in a timely and accurate manner.
• Assist employers and employer representatives, research issues and provide solutions in a professional, courteous, and timely manner.

Qualifications

Required: The qualified candidate will have the following experiences and/or education which may include a combination of education and/or relevant experience.

Option 1: Five (5) years of equivalent education/experience.

Option 2: One (1) year as an ES Benefits Specialist 1.

Option 3: One (1) year of experience equivalent to the ES Benefits Specialist 1 with another state that administers insurance benefits programs.

Option 4: Associate’s degree in a health or social science, public administration or a related field AND three (3) years of the required experience below.

Option 5: Bachelor’s degree in a health or social science, public administration or a related field AND one (1) year of the required experience below.

The required experience includes:

• Legal Compliance & Decision Making: Ability to make decisions based on laws and policies.

• Program Knowledge & Communication: Ability to explain program requirements and services.

• Claims Processing & Adjudication: Skill in processing and adjudicating claims.

• Fact-Finding & Advising: Ability to gather facts and advise on rights and responsibilities.

• Problem Resolution & Communication: Skill in resolving issues and communicating outcomes.

• Correspondence Management: Skill in managing correspondence on eligibility issues.

• Versatility & Task Management: Ability to perform tasks of lower-level positions.

Required equity competencies:

The ability to take action to learn and grow.

The ability to take action to meet the needs of others.

Special Requirements/Conditions of Employment:

NOTE: ONLY COMPLETED APPLICATIONS WILL BE CONSIDERED.

Supplemental Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson 564-200-2475 or the Talent Acquisition Team, or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.