Estate Concierge & Operations Manager

Estate Concierge & Operations Manager

Fresh Start | Napa Valley + Sonoma

Fresh Start is a high-touch home organization and household concierge company serving busy families and professionals. We are seeking a proactive, highly organized Household Concierge & Operations Manager to support daily operations and assist with hands-on private estate management.

This role is a unique blend of operations, coordination, and in-home execution—ideal for someone who enjoys both behind-the-scenes organization and hands-on work.

Role Overview

This position combines:

• Client Concierge Support (errands, coordination)
• In-Home Execution (light organizing + household resets)
• Business Operations Management (calendar, inbox, logistics)

Makenzie (Founder) leads client relationships and strategy, while you focus on execution, coordination, and follow-through.

Position Details

• Location: Napa Valley + Sonoma (mix of remote + in-person)
• Schedule: 25–30 hours per week
• In-Home Client Support: Up to 20 hours/month
• No evenings or weekends
• Example schedules:
• Monday–Thursday, 9am–4pm
• Monday–Friday, 9am–2pm
• Compensation: $28–$34/hour, depending on experience

Key Responsibilities

Concierge Client Support (Sonoma Client)

• Run errands (returns, drop-offs, pickups)
• Coordinate home vendors (cleaners, landscapers, maintenance, etc.)
• Schedule service appointments
• Assist with ongoing household needs and logistics
• Manage small to medium tasks independently
• Conduct project research as needed
• Organizing and maintaining systems
• Resetting spaces (kitchen, pantry, closets, common areas)
• Supporting overall home functionality and upkeep

Provide support in a client’s home (up to 20 hours/month in Sonoma). This is a high-trust role inside a private residence.

Administrative & Operations Support

• Maintain accurate and organized client records (HoneyBook)
• Track project details and ensure organization across systems
• Assist with expense tracking and light bookkeeping coordination (as needed)
• Support Makenzie with operational and administrative tasks
• May include marketing support (Instagram, Emails, Flyers, Presentations, etc.) based on candidates skill level

Office & Errand Support

• Organize physical files and receipts
• Manage returns and product exchanges
• Drop offs to donation centers
• Handle post office drop-offs and pickups
• Pick up printed materials or supplies as needed

Scheduling & Calendar Management

• Manage the Fresh Start project calendar
• Schedule organizing projects and refresh memberships
• Coordinate team schedules (organizers + lead organizer)
• Confirm upcoming client appointments
• Ensure projects are properly staffed

Qualifications

• Highly organized and detail-oriented
• Strong communication and client service skills
• Ability to manage multiple priorities and projects
• Proactive, solution-oriented mindset
• Comfortable running errands and working in clients’ homes
• Tech-comfortable (email, scheduling tools, CRM systems like HoneyBook)
• Experience in operations, administration, executive assistant work, or organizing preferred

What Success Looks Like in This Role

• Concierge clients’ needs are met efficiently and professionally
• In-home spaces are consistently maintained and functional
• Clients feel supported, cared for, and responded to promptly
• Makenzie is freed up to focus on sales, marketing, and growth

Ideal Candidate

You are someone who:

• Loves organization and creating efficient systems
• Enjoys both behind-the-scenes work and hands-on tasks
• Takes initiative without needing constant direction
• Notices what needs to be done before being asked
• You are a solution-oriented problem solver
• Enjoys supporting others and making their lives easier
• Takes pride in being reliable and detail-oriented
• Enjoys supporting a growing business

This Role is NOT for You If…

• You prefer to be told exactly what to do rather than taking initiative
• You get overwhelmed managing multiple tasks or shifting priorities
• You are uncomfortable working in clients’ homes or handling personal tasks
• You are looking for a purely remote or desk-only position
• You struggle with follow-through or attention to detail
• You are not comfortable running errands or handling hands-on tasks
• You prefer a slow-paced or highly structured environment with little variation
• You are not available during weekday daytime hours

Growth Opportunity

This role is designed to grow into a full-time position as the business expands—particularly with the addition of a second concierge client.

Compensation and opportunity will directly reflect performance, initiative, and contribution to the company’s growth.

Pay: $28.00 - $34.00 per hour

Location:

• Napa, CA 94559 (Preferred)

Ability to Commute:

• Napa, CA 94559 (Required)

Work Location: Hybrid remote in Napa, CA 94559