Estates Security Officer Pool & Beach

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We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages

• Medical, Dental, Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs
  
  

JOB OVERVIEW

Ensure that all residents, guests and visitors visiting the Beach Club Area (Costa Grill, Pool & Beach, Beach and Front Lawn area) are properly registered and issued wristbands after presenting proper credentials. Patrol Pool & Beach area to ensure that all persons are compliant with resort policies.

Must be able to work a flexible schedule including holidays and weekends working from: 9.30am - 6.00pm

REPORTS TO:

Security Leadership (Lead Officer, Supervisor, Assistant Manager, Manager, Director of Security –Primary

WORK ENVIRONMENT: All areas of the Estates and surrounding property; Beach Area

Job involves working:

• Under variable temperature conditions (or extreme heat or cold).
• Under variable noise levels.
• Outdoors/indoors.
• Running
• A lot of walking
• Standing for long periods of time
  
  

KEY RELATIONSHIPS:

Internal: All Estates Staff.

External: Residents and residents’ visitors, Police Department, Fire Department, vendors and contractors.

Qualifications

Essential:

• Criminal-free record.
• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Computer literate.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand visitor, and resident’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of resident, and departmental information and pertinent resort data.
• Work a flexible schedule including weekends and holidays.
  
  

Qualifications

Essential:

• High school graduate.
• Fluency in English both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Exercise time management skills by organizing tasks in a manner to work efficiently and effectively and complete all daily responsibilities prior to the end of the shift.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly, accurately and consistently.
• Anticipate and execute Resident, Guest and Visitor needs.
• Knowledge and familiarity of residential unit owners, repeat & loyal guests and VIPs.
• Ensure that all persons wishing to exit out to the Beach Club area provide proper credentials prior to being issued a wristband.
• Superior organizational skills, accuracy and attention to detail.
• Organizational aspects of the wristband station welcome desk and areas of work.
• Responsible for overseeing all security related aspects of the Beach Club area and safety related matters.
• Ensure that AQ Terrace is checked hourly to ensure “Photo Ready” appearance.
• Maintain accurate numbers of persons who have accessed the area and accurately separate them into respective sections.
• Enforce Beach Club policy in relation to the amount of persons allowed per room which varies on the amount of bedrooms inside of their residential units or guest rooms.
• Work with a positive attitude and cohesively with co-workers as part of a team
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• Maintain confidentiality of guest and resident information and pertinent resort data.
• Display integrity and maintain an industrious work ethic to perform shift with minimal supervision.
• During times of busy periods, ability to work beyond scheduled hours in order to assist with operational needs.
• Assist in providing first aid to injured persons throughout designated workspace.
• Properly document events and incident reports which may at a later time be used in legal situations.
• Monitor rain and weather activity and if need be, request the assistance of other security officers or Pool & Beach to collect chair cushions
  
  

Desirable:

• College degree.
• 2 years minimum of experience proven experience working as a security officer, customer service agent, Pool & Beach operation.
• Experience with computers and calculators.
• Certification of previous training in computers, but must be versatile in Outlook, Excel and Word and other duties as assigned.
• Experience in Luxury Condo/ Hospitality Industry in similar position.
• Previous guest and resident relations training.
• Fluency in a second language, preferably Spanish, Russian, French, or Portuguese.
• Knowledge of MS Shift Software.
  
  

Physical Abilities

Essential:

• 1. Exert physical effort in transporting 50 to 150 pounds.
• 2. Endure various physical movements throughout the work areas.
• 3. Reach 12 inches.
• 4. Remain in stationary position for 8 hours throughout work shift.
• 5. Satisfactorily communicate with residents, management and co-workers to their understanding.
• 6. Lifting up to 50 lbs. on a daily basis.
  
  

Essential Job Functions

• Communicate effectively with others both orally and in writing.
• Walking and standing for extended periods of time.
• Work outside in extreme weather conditions.
• Ability to see and hear accurately in both day and nighttime conditions.
• Ability to comprehend numerous policies, procedures, concepts
• Ability to respond using discretion and interpretive judgment based on general and specific policies.
• Ability to retain knowledge, information, and directions on an ongoing basis and communicate effectively with others.
• Ability to maintain accurate records.
• Ability to react appropriately in emergency situations.
• Ability and knowledge of using portable fire extinguishers and proper procedures.
• Ability to remain calm in emergency situations.
• Properly operate portable radio and office telephone.
  
  

SECONDARY JOB FUNCTIONS

• Assist all departments in workplace location as needed.
• Ensure that all persons on premises have the proper credentials and that they are wearing the assigned wristband for the day.
• Ensure that all Pool & Beach areas are in pristine conditions and ready to be used.