Esthetician

ESTHETICIAN JOB LISTING

The Ritual Easton is hiring for the best of the best for our esthetics team. We are looking for someone action oriented, with a strong work ethic, and customer focused. This is a full time position, with bonuses based on performance and abilities to hit KPIs. This position is 1099, with possibility of becoming an employee, if discussed.

Position Overview

Our estheticians pride themselves in amazing results, while focusing on the whole body to create lasting improvements. Objectives include strong client conversion, high rebooking rates, and optimal customer service to create brand loyalty. Good customer service means consistently meeting customers' expectations, and over delivering with any promise. Your role will involve engaging with clients, understanding their needs and preferences, and ensuring that every visit to our spa exceeds their expectations. You'll collaborate closely with our team to maintain high standards of service and contribute to the overall success of our spa.

Responsibilities:

• Client Consultation and Assessment
• Conduct thorough skin analysis to determine clients' skin type and conditions.
• Consult with clients to understand their skincare goals and concerns.
• Recommend appropriate skincare treatments based on clients' needs and preferences.
• Skincare Treatments
• Perform facial treatments, including cleansing, exfoliation, extraction, and mask application based off spa protocols
• Administer specialized skincare procedures such as chemical peels, microdermabrasion, and facials
• Provide hair removal services such as sugar waxing
• Provide brow henna services
• Product Knowledge and Recommendations
• Stay informed about skincare products and trends.
• Educate clients on proper skincare routines and recommend suitable products.
• Upsell skincare products or additional services as appropriate.
• Sanitation and Safety
• Adhere to strict hygiene and sanitation standards.
• Maintain a clean and organized workspace.
• Follow safety protocols during treatments to ensure client well-being.
• Client Education
• Educate clients on post-treatment care and skincare maintenance.
• Provide advice on lifestyle choices that impact skin health.
• Appointment Scheduling and Record-Keeping
• Adhere to appointments in a timely manner by monitoring schedule
• Keep detailed records of client treatments and product recommendations.
• Follow up with clients for future appointments or treatment plans.
• Professional Development
• Stay updated on industry trends, new treatments, and skincare techniques.
• Attend workshops or training sessions to enhance skills.
• Customer Service
• Provide excellent customer service to ensure client satisfaction.
• Handle client concerns or issues with professionalism and empathy.
• Compliance with Regulations
• Adhere to local and state regulations related to esthetician practices.
• Stay informed about licensing requirements and maintain a valid license.
• Marketing and Promotion
• Assist in marketing efforts to attract new clients.
• Utilize social media platforms to showcase skills and services.
• Business Development
• Contribute ideas for business growth and improvement.
• Participate in promotional events or partnerships to enhance the spa’s reputation.
• Maintain Client Touch Points
• Booking Process: The initial interaction when the client contacts the spa to schedule an appointment. This includes inquiries about services, availability, and any special requests.
• Welcome and Greeting: The first impression when the client arrives at the spa. A warm and friendly welcome sets the tone for the entire visit and helps the client feel valued and appreciated.
• Consultation: The opportunity for the client to discuss their needs, preferences, and any concerns with the spa staff before the treatment begins. This allows the staff to personalize the experience and address any specific requirements.
• Treatment Experience: The actual service or treatment provided to the client. This includes the ambiance, skill of the therapist, and the effectiveness of the treatment in meeting the client's expectations.
• Personalized Recommendations: Suggestions for additional services, products, or wellness practices tailored to the client's needs and goals. This demonstrates the spa's commitment to the client's well-being and enhances their experience.
• Follow-up and Feedback: After the treatment, follow-up communication to ensure the client's satisfaction and gather feedback on their experience. This allows the spa to address any concerns and strengthen the client relationship.
• Post-Visit Care: Providing guidance on post-treatment care, including skincare routines, relaxation techniques, and lifestyle recommendations. This extends the value of the spa experience beyond the visit and reinforces the client's commitment to wellness.
• Special Occasions Recognition: Acknowledging special occasions such as birthdays, anniversaries, or milestones with personalized messages, discounts, or complimentary services. This strengthens the emotional connection with the client and fosters loyalty.
• Client Appreciation Events: Hosting events or workshops exclusively for spa clients to show appreciation and build a sense of community. This provides opportunities for clients to connect with each other and with the spa staff on a deeper level.
• Rebooking and Referral Encouragement: Encouraging clients to book their next appointment before they leave and offering incentives for referrals. This helps maintain client engagement and loyalty while also expanding the spa's client base through word-of-mouth marketing.

Requirements (expected proficiencies to excel in this role)

This position is for a person that meets the following:

• Previous experience in customer service or client-facing roles, preferably in the spa, hospitality, or wellness industry.
• Maryland esthetics or cosmetology license required
• Must be at least 17 years of age and have completed 9th grade or G.E.D; successfully completing a required program of at least 600 hours of instruction in providing esthetics school
• Strong interpersonal and communication skills, with a passion for helping others and creating memorable experiences.
• Proven ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Detail-oriented and proactive in anticipating and addressing client needs.
• Flexibility to work evenings, weekends, and holidays as needed.
• Organized in life and in your head
• Learner. You consume and create new things (to test new ideas/concepts/theories).
• A self-starter with the willingness, and desire, to "roll up your sleeves" and get the job done
• Strong interpersonal skills with ability to work well with your teammates.
• Preference for working in a fast-paced, entrepreneurial environment
• Commitment to providing a high level of customer service
• Reliable
• Excellent relationship management skills to interact effectively with clients
• Kind, thoughtful, and customer focused approach

Skills:

• Excellent Communication: Ability to communicate effectively with clients and colleagues, both verbally and in writing, to ensure clear understanding and satisfaction.
• Customer Service Skills: Proficiency in providing exceptional customer service, including active listening, empathy, and problem-solving to address client needs and concerns.
• Interpersonal Skills: Capacity to build and maintain positive relationships with clients and colleagues, fostering a welcoming and supportive atmosphere.
• Organization and Time Management: Skill in managing appointments, schedules, and tasks efficiently to ensure smooth spa operations and timely client service.
• Attention to Detail: Ability to maintain high cleanliness standards and pay attention to small details to enhance the client experience and promote a sanitary environment.
• Adaptability: Flexibility to handle various tasks and adapt to changing priorities in a fast-paced spa environment, including willingness to work evenings, weekends, and holidays as needed.
• Computer Skills: Basic proficiency in using computer software and tools, including CRM systems and Microsoft Office suite, to manage client information and track interactions effectively.
• Teamwork: Capacity to collaborate with spa team members to coordinate appointments, support each other in delivering excellent service, and contribute to a positive work environment.
• Problem-solving: Ability to identify issues, troubleshoot problems, and implement solutions effectively to ensure client satisfaction and operational efficiency.
• Professionalism: Commitment to upholding professional standards of conduct, including maintaining confidentiality, respecting client privacy, and adhering to spa policies and procedures.

Metrics (KPIs) / Success Measured By:

• Client retention rate at 50% during shifts
• 30% rebook rate during shifts
• 10% post service review
• Maintain 50% booking rate
• Sell $300 in retail monthly

This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.

Join our team as a esthetician and help us elevate client experience as well as client retention. As a key member of our team, you will have the opportunity to shape our client relationships and drive meaningful results. We direct deposit, appointment trades, employee discounts, and free use of services based on availability. We believe we should practice what we preach! Apply now!

Job Types: Full-time, Part-time

Pay: $38.00 - $78.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

License/Certification:

• Massage Therapy License (Preferred)
• Esthetician License (Required)

Work Location: In person