COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

• Arrive 30 minutes before first guest arrives to prepare room for daily services, maintaining a clean work area throughout the entire day.
• Promptly greet guests in a warm, friendly and professional manner.
• Provide services in an exceptionally timely, safe, thorough and professional manner.
• Perform services keeping guest satisfaction a priority while running on time for next guest appointment.
• Maintain pleasant and professional conversation as led by the guest.
• Become familiar with guest names and acknowledge them by name.
• Serve each guest on a one-to-one basis with utmost courtesy.
• Be well versed with skin care ingredients and make appropriate retail recommendations.
• Actively support spa retail sales goals through knowledgeable product recommendations and client education.
• Personalize all services and anticipate guest requests whenever possible.
• Constantly display outstanding communication and guest relation skills.
• Help maintain and clean all common areas of the spa, both front and back of house.
• Assist with deep cleaning duties and reorganization as needed and/or assigned.
• Accurately record service notes and guest preferences in the spa management system.
• Demonstrate a professional attitude in all interactions with guests, hotel staff and vendors.
• Maintain a cooperative attitude in working with management and fellow team members.
• Adhere to all Valor Hospitality and Spa standards, procedures and guidelines.
• Other duties as assigned.

• High school degree or equivalent.
• 1–2 years spa & recreation experience at a major resort/spa. Hotel experience preferred.
• Active State of Georgia licensure in Esthetics required; dual licensure in Massage Therapy strongly preferred.
• Knowledge of spa, massage and esthetics services, and State of Georgia credentialing requirements and practices.
• Familiarity with luxury skincare brands and ingredient knowledge required.

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!