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Estimator Entry Level, Body Shop (14625)
Requisition ID 14625 - Posted 03/24/2026 - Toyota Service - Toyota Ahmadi garage (32) - Automotive - Toyota Service
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This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.
Job Summary/Purpose
Job Summary/Purpose: Receive customer, attend their complaints, inspect the vehicle carefully and provide estimate for the repair.
Job Responsibilities
Operational:
1. Greet customers in the reception area as per the set Standard Operating Procedures.
2. Listen to their request, (complaint) and attend to their problems / write repair order in details.
3. Verify Customer Data Base (update if required).
4. Check Active Recalls.
5. Check the history of the past service done. (Free service, Service based on KM run, Quick lube, Express maintenance, General repair or accident repair.)
6. Receive the incoming vehicle in the service center and perform the Walk Around Check and fix the courtesy items.
7. Collect and validate all the documents required for repair - Police Report, Insurance Policy, Driving License, CID, RB etc.
8. Assess the damage and prepare an accurate estimate (parts numbers, parts quantity required, parts prices, parts availability, paint materials information and cost, labor hours and costs, consumables, any subcontracted jobs)
9. Explain repair jobs and provide estimated cost & initial estimated time of delivery to customers after confirming parts availability.
10. Communicate a revised delivery time after realizing the new parts required.
11. Identify the job type if cash, credit, insurance, warranty or internal.
12. Offer accessories such as paint protector film, heat reduction film , tires, etc...to customers.
13. Review repair order and estimate with customer in case of changes to parts/jobs.
14. Obtain customer approval by writing the proper legal agreement and getting customer signature for the agreement and parts to be painted and chassis repair if available.
15. Obtain insurance approval and secure customer approval to start repairing.
16. Open job card through computer system with complete and clear data.
17. Distribute copies of repair order.
18. Update customers with any additional jobs details and request customers to visit service center to sign additional jobs agreements. Prepare periodic and ad hoc reports and presentations.
Document and maintain records of activities and process workflows on the internal communication portals.
Adhere to Al-Sayer Group policies and health and safety regulations.
Perform other duties as requested by management.
2. Listen to their request, (complaint) and attend to their problems / write repair order in details.
3. Verify Customer Data Base (update if required).
4. Check Active Recalls.
5. Check the history of the past service done. (Free service, Service based on KM run, Quick lube, Express maintenance, General repair or accident repair.)
6. Receive the incoming vehicle in the service center and perform the Walk Around Check and fix the courtesy items.
7. Collect and validate all the documents required for repair - Police Report, Insurance Policy, Driving License, CID, RB etc.
8. Assess the damage and prepare an accurate estimate (parts numbers, parts quantity required, parts prices, parts availability, paint materials information and cost, labor hours and costs, consumables, any subcontracted jobs)
9. Explain repair jobs and provide estimated cost & initial estimated time of delivery to customers after confirming parts availability.
10. Communicate a revised delivery time after realizing the new parts required.
11. Identify the job type if cash, credit, insurance, warranty or internal.
12. Offer accessories such as paint protector film, heat reduction film , tires, etc...to customers.
13. Review repair order and estimate with customer in case of changes to parts/jobs.
14. Obtain customer approval by writing the proper legal agreement and getting customer signature for the agreement and parts to be painted and chassis repair if available.
15. Obtain insurance approval and secure customer approval to start repairing.
16. Open job card through computer system with complete and clear data.
17. Distribute copies of repair order.
18. Update customers with any additional jobs details and request customers to visit service center to sign additional jobs agreements. Prepare periodic and ad hoc reports and presentations.
Document and maintain records of activities and process workflows on the internal communication portals.
Adhere to Al-Sayer Group policies and health and safety regulations.
Perform other duties as requested by management.
Job Responsibilities Continued..
Education - Primary
Diploma (12th Standard + 2 or 3 years Diploma)
Experience - Primary
2
Education - Alternate
Pre Degree / High School
Experience - Alternate
6
CPC Experience
1 year in previous grade
Lingusitic Abilities
Arabic
Techno-Functional Competencies
B-MS PowerPoint
B-Vehicles Components and Accessories - Service
B-Document Archival, Security and Management
B-Business Writing
B-MS Excel
B-Body and Paint
B-Policies and Procedures
B-E Synergy
B-MS Word
B-Products and Services
Behavioral Competencies
5 - Achievement Orientation
5 - Problem Solving
5 - Customer Orientation
5 - Execution Excellence
5 - Personal Effectiveness
5 - Impact and Influence
Certifications
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