ETIC, Human Capital and Engagement Program Manager

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Manager

Job Description & Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

As a learning and development generalist at PwC, you will focus on designing and delivering innovative training programmes to enhance employee skills and knowledge. You will play a crucial role in fostering a culture of continuous learning and professional growth within the organisation.

Role Overview

We are seeking an experienced professional to manage the evolution and ongoing delivery of the network’s Continuous Listening programme. This position is responsible for operational execution of the firm’s listening strategy and serves as the primary liaison between key network and territory stakeholders, as well as the consulting team who are also the survey technology provider. This requires strong relationship management and collaboration skills, and the ability to drive consensus and alignment across multiple channels, organisations and leaders.

Key Responsibilities

• Own and manage all Continuous Listening programme related tasks, including project planning, survey administration and change management activities.
• Deliver high-quality service to territory contacts, respond to needs as they arise, troubleshoot issues and support x-territory collaboration, best-practice sharing and feedback.
• Gather and assess the needs of stakeholders and translate those to program enhancements and deliverables.
• Facilitate effective project team and stakeholder meetings.
• Serve as the primary liaison between key stakeholders and the consulting team (survey technology provider).
• Use data analytics tools, AI, and generative models to develop insights from the survey data collected.
• Create clear and compelling data visualisations for executive audiences using data-driven storytelling.
• Stay current and upskill on modern employee listening approaches, tools and methodologies.
• Manage project budget and delivery timelines, collect and analyse data to communicate ROI/impact.

Required Qualifications and Experience

• Bachelor’s degree in Business Administration, Human Resources Management, Organizational Management, or other related field.
• Minimum of 4 years of experience in human resources and/or the professional services industry.
• Survey design across the employee lifecycle, including onboarding, employee engagement, pulse and exit surveys.
• Knowledge of generative AI models and their applications.
• Ability to manage diverse stakeholders with varying needs and operate in an environment of concurrent projects needing disciplined management
• Excellent analytical, problem-solving, and communication skills, both written and verbal (in English).
• Flexibility to work across time zones and support global clients.

Preferred Qualifications

• Master’s degree in Business Administration, Human Resources, Industrial/ Organizational Psychology or other related field.
• Senior Professional in Human Resources (SPHR) or Professional in Human Resources (PHR) certification
• Experience managing data and analytics projects in a complex, matrixed environment.

Soft Skills

• Strong interpersonal and stakeholder management skills.
• Ability to work independently and collaboratively in a team environment, providing coaching, feedback and supervision.
• Excellent time management and organizational skills.
• Eagerness to innovate and try new solutions or approaches, failing fast and learning from mistakes.
• High attention to detail.
• Adaptability and resilience in a fast-paced environment.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching and Feedback, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions {+ 36 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date