FIND_THE_RIGHTJOB.
ETIC, Learning Management Coordinator - Manager
Cairo, Egypt
Description
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
Line of Service
Advisory
Industry/Sector
Technology
Specialism
Managed Services
Management Level
Manager
PwC Overview
Job Description & Summary
At PwC, we measure success by our ability to create the value that our
clients and our people are looking for. Our reputation lies in building
lasting relationships with our clients and a focus on delivering value in all
we do. We’re a network of firms in 152 countries with more than 328,000
People Who Are Committed To Delivering World-class Capabilities And
quality in assurance, tax and advisory services
Line Of Service And Overview
Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems
Roles And Responsibilities
Learner Onboarding & Orientation : Support the onboarding process for new cohorts, ensuring learners understand their learning paths, platforms, schedules, and expectations.
Bachelor’s degree in training, customer service, and HR related field is a plus.
Years Of Experience
+7 years in learner support, student services, customer success, or L&D coordination. Ideally having worked with GCC-based clients/ learners
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
Line of Service
Advisory
Industry/Sector
Technology
Specialism
Managed Services
Management Level
Manager
PwC Overview
Job Description & Summary
At PwC, we measure success by our ability to create the value that our
clients and our people are looking for. Our reputation lies in building
lasting relationships with our clients and a focus on delivering value in all
we do. We’re a network of firms in 152 countries with more than 328,000
People Who Are Committed To Delivering World-class Capabilities And
quality in assurance, tax and advisory services
Line Of Service And Overview
Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems
Roles And Responsibilities
Learner Onboarding & Orientation : Support the onboarding process for new cohorts, ensuring learners understand their learning paths, platforms, schedules, and expectations.
- Engagement & Retention: Monitor learner engagement, identify early signs of disengagement or risk, and proactively reach out to provide support, encouragement, or escalation.
- Personalized Learner Support: Act as the first line of support for learner queries related to schedules, access, content, technical issues, or general guidance.
- Cohort Experience Management: Facilitate check-ins, community-building activities, and learner engagement events to foster connection, motivation, and peer support.
- Progress Tracking & Reporting: Use learning platform data and dashboards to monitor learner progress, attendance, completions, and flag any risks or intervention needs.
- Feedback & Continuous Improvement: Collect and analyze learner feedback throughout the program, identify trends, and share insights with the delivery and quality teams to enhance the experience.
- Client & Internal Collaboration: Work closely with Academy Delivery, QA, and Management teams to align on client expectations, address learner issues, and report on outcomes.
-
Resource Guidance: Direct learners to relevant resources—such as study materials, mentoring options, or helpdesk support—based on their needs
Bachelor’s degree in training, customer service, and HR related field is a plus.
Years Of Experience
+7 years in learner support, student services, customer success, or L&D coordination. Ideally having worked with GCC-based clients/ learners
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
Similar jobs
No similar jobs found
© 2025 Qureos. All rights reserved.