ETIC, Microsoft Teams Voice & UC Solution Engineer - Manager

Line of Service
Internal Firm Services

Industry/Sector

Specialism

Management Level
Manager

Job Description & Summary
Design, assess, and deliver Microsoft Teams Voice and enterprise telephony solutions across complex, multi-site IT environments. Lead end-to-end architecture, migration planning, and rollout of unified communications, ensuring alignment with enterprise infrastructure standards and minimal business disruption.


Key Responsibilities

• Assess existing IT/telephony environments and identify gaps vs. global standards.
• Design Microsoft Teams Phone solutions including Direct Routing, SBC architecture, dial plans, call routing, and contact center integration (Luware, Anywhere365).
• Plan and execute migrations: SBC configuration, number porting, Teams Voice policies, network readiness, identity dependencies, and cutover strategies.
• Coordinate with network, AD/Entra, M365, security, server/client teams to deliver integrated solutions.
• Validate configurations, troubleshoot call quality/SIP issues, and ensure stable service rollout.
• Produce architecture documents, migration playbooks, and operations handover packages.
• Support adoption/change efforts and ensure smooth user transition to new voice capabilities.
  
  

• Strong hands-on experience with Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs (AudioCodes).
• Solid knowledge of M365, Exchange Online, Entra ID/AD
• Understanding of LAN/WAN, QoS, firewalls, Cisco SD-WAN/Catalyst networks.
• Experience in large-scale UC migrations and multi-country environments.
  

• Certifications such as MS-720, MS-700, AZ-104, SC-300, AudioCodes SBC.
• Practical experience in contact center integrations and hybrid/cloud identity models
  

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Apptio, Cloud Administration, Cloud-Based Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation {+ 24 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date