eTicketing Business Operations Manager

Job Responsibilities:

• Oversee daily operations of the eTicketing platform, ensuring reliability, efficiency, and scalability.
• Lead and develop the eTicketing Operations Team, fostering a high-performance culture focused on service quality and innovation.
• Identify and implement improvements in ticketing workflows, customer journeys, and backend operations to enhance speed and accuracy.
• Collaborate with internal departments (IT, Customer Service, Finance) and external partners to ensure smooth integration and service delivery.
• Track KPIs such as transaction success rate, system uptime, customer satisfaction, and revenue growth. Provide regular reports and insights to leadership.
• Ensure all operations comply with legal, financial, and data protection standards, including fraud prevention.
• Support the Head of Tourism in expanding digital ticketing capabilities, launching new services, and aligning operations with business goals.

Qualifications:

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related discipline.
• Familiarity with various operating systems and platforms.

Experience

• Minimum 12 years of relevant experience.
• Good knowledge in in digital ticketing, operations, or travel technology is preferred.
• Excellent leadership and people management skills.
• Strong analytical and problem-solving skills.
• Willingness to support and mentor junior staff.
• Excellent communication and stakeholder management abilities.
• Software technical experience is preferred.
• Experience with mobile ticketing, QR code systems, and customer journey mapping.
• Understanding of API integrations and CRM tools.