EUC -Technical Lead

Responsibility of / Expectations from the Role

Desired Competencies (Technical/Behavioral Competency)

Image Management

Expertise in creating an Image for specified client hardware using Wise Script Editor, Power Shell Scripting, VB Script, Batch Scripts

Develop Operating System Image process for various Client Device hardware as specified in solution specifications.

Create and document installation and configuration instructions for agreed components.

Planning, creating, documenting, archiving, and maintaining Images for OEM-provided software and configurations deployed as part of the service.

Planning, implementing, and documenting End User acceptance testing for Images.

Documenting requirements for new Image release; Maintaining quality control checklists for new Image release; Managing Customer approval cycle for Image release; Maintaining Asset management for the evaluation and testing hardware; Communicate to the appropriate OSS team on the latest images with relevant updated document.

Troubleshooting the image deployment failures and provide the solution.

Coordinate with the Hardware vendors for the specified drivers and any queries.

Maintain the Image release process as per customer requirement.

Manage the HW assets in the Interoperable Lab at the client location

Manage the access control to the Interoperable Lab at client location to Business users to test the Image/MS Security patch/Business application.

Co-ordinate with Offshore team to build test devices to support Application Packaging services / Patch management process.