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EUC/Desktop Engineer
We are seeking a detail oriented PC Refresh /Build Technician to support large scale device upgrade and replacement activities. The ideal candidate will handle imaging, deployment, data migration, and user support to ensure a smooth transition to updated hardware.
Key Responsibilities
- Perform end to end PC refresh tasks including imaging, data backup/restore, application setup, and user profile migration.
- Coordinate deployment schedules with end users and provide onsite or remote technical assistance.
- Document refresh progress, update asset management tools, and maintain accurate inventory records.
- Troubleshoot hardware and software issues encountered during the refresh process and escalate when necessary.
- Meet weekly deliverables and deployment targets to ensure project timelines are achieved
Required Skills & Qualifications
- Experience with Windows OS imaging using SCCM, including deployment and basic troubleshooting.
- Strong customer service skills with the ability to work directly and effectively with end users.
- Solid understanding of hardware components, device setup, configuration, and asset tracking systems.
- Ability to work independently, manage workload efficiently, and meet deployment timelines.
- Hands-on experience with Windows 11 setup, configuration, troubleshooting, and user migration activities.
- Proficiency in Excel for generating hardware requirement reports, deployment progress reports, and completion summaries.
- Good working knowledge of ServiceNow, including ticket updates, asset management, and workflow navigation.
Preferred Qualifications (Nice to Have)
- Experience with SCCM, Intune, or similar deployment tools.
- Hands-on experience with large-scale PC refresh or enterprise hardware rollout initiatives.
Salary Range- $65,000-$70,000 a year
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Location
Worcester, MA
Job Function
TECHNOLOGY
Role
Engineer
Job Id
399255
Desired Skills
Desktop
Salary Range
$65,000-$70,000 a year
Desired Candidate Profile
Qualifications : BACHELOR OF COMPUTER SCIENCE
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