European Hostess for Restaurant

• Greeting and Seating Guests: Warmly welcoming guests as they arrive, providing them with menus, and escorting them to their assigned dining or bar area.
• Managing Reservations and Waitlists: Taking phone calls and online bookings, maintaining an organized reservation system, providing accurate wait times, and managing the flow of guests into the dining area.
• Customer Service and Complaint Handling: Engaging with guests to ensure they are happy with the service, addressing any initial queries, and helping resolve complaints professionally.
• Coordinating with Staff: Working closely with the wait staff, bussers, and managers to coordinate seating, balance server sections, and ensure smooth operations.
• Maintaining Front-of-House Area: Ensuring the host station, entryway, and waiting areas are clean, organized, and presentable at all times.
• Supporting the Team: Assisting other staff members as needed, which can include helping to bus and reset tables, refilling water, or handling take-out orders and payments.

Job Type: Full-time