Event Rental Consultant- Tent Department

Description:

About Us

PEAK Event Services is proud to be the premier event rental and tenting company in New England! Joining the PEAK team means being part of a team that makes it happen. At PEAK, we find joy in bringing important moments to life. To our clients, it all feels like magic, but in reality, there’s a lot of work that goes into our work — strategy, creativity, and grit. Each new event brings its own brand of challenges, and we’re just the team to solve them. We’re motivated and inspired to deliver unique experiences in our own ingenious ways. This extra effort and determination helps us deliver stressless events for our clients, while providing us with transformative opportunities to learn, grow, and spread joy.

What you’ll Do

The Event Rental Consultant- Tent Division has proven track record of exceeding sales goals within the events industry for 2-3+ years, is an independent, motivated self-starter who can multi-task a high volume of projects. This team member handles assigned leads and house accounts with grace, professionalism and is responsible for all sales activities from initiation through close. This role serves as a member of the team who answers high volume phone calls in our call center, entering and updating quotes/orders in our computer system, troubleshooting inventory questions and meeting with clients on site for site visits. Travel to installation may be required as assigned by and approved by the Regional Director of Tent Sales and Production. This position works collaboratively with other tent sales consultants as well as various departments to achieve customer satisfaction, strengthen customer relationships, generate revenue and achieve long-term revenue goals that are in line with company vision and values.

The Day To Day

• Respond to incoming inquires within one business day
• Hospitability answer phones to assist in creating customer quotes and orders
• Fields leads outside of purview promptly according to company standard
• Proactively reaches out to their assigned house accounts monthly to turn quotes to orders
• Be the expert in assisting customers with event order design, any order changes and product questions
• Ability to manage multiple projects at one time and handle heavy call and email volumes
• Responsible for roughly $1-1.5 million in revenue annually
• Proactively maintain and expand strategic accounts
• Consult with clients to determine event production details and rental needs
• Ensure deposits and final payments are taken according to company standards
• Prepare all customer quotes and follow up within 48 hours
• Prepare and enter customer quotes/orders and production schedules/timelines, verify entered orders for accuracy, complete all revisions/additions
• Participate and share experiences in weekly sales meetings
• Conduct site visits appointments in person, partnering with general equipment as needed
• Master PEAK’s order entry software including delivery, return, labor pricing and billing
• Problem solve and troubleshoot rental inventory issues
• Educate customers about all rental items available cross selling all company products
• Assist in covering weekend office schedule as needed
• Understand and respect the confidentiality of client and company information
• Establish yourself as a trustworthy member of the sales team
• Attend industry networking events and build relationships for the future business of the company
• Local Travel as needed in company vehicle, approximately 20%
• Other duties as assigned

Requirements:

Why You’ll Like Working Here

• Our incredible compensation combo of Competitive Pay, Paid Time Off + Paid Holidays
• Support for your personal life + wellbeing
• We like to celebrate + we do it often!
• Encouragement for Volunteer Days + giving back to our communities
• We foster and embrace an inclusive and diverse work culture

What We’re Looking For

• 1-3 years of Event Rental, Festival Production, or Hospitality, Customer Service or Sales.
• Sales Experience and Event Management or Hospitality degree is a plus
• Excellent written and speaking skills
• Availability to work Monday through Friday (Weekends as required by business demands)
• Some weekends required for appointments, site visits and installations with prior approval.
• Proficient with computers (Microsoft Outlook, Word, Excel, etc.)
• A life long learner and someone who seeks feedback for continuous improvement
• Positive attitude and professional demeanor
• The desire to help fellow teammates grow and proudly serve our Clients

This position reports directly to the Regional Director of Tent Sales and Production. Clear communication skills, the willingness to become a team player and help out when needed is the kind of attitude that’s required to be successful in this position. Our management style is a team approach to problem solving.

It is especially important for the person functioning in this position to develop trust within the Sales and Operations Departments. Honoring commitments made to customers by our sales team is critical to maintaining our industry reputation for high quality products and service. You will be involved on a daily basis with fulfilling those commitments.

Compensation and Our Full Suite of Benefits

• $25 - $28 / Hour commensurate on experience, dependent upon experience (plus detailed incentive plan)
• Medical, Dental + Vision Insurance
• Company-Paid Basic Life + AD&D Insurance
• Short Term & Long Term Disability Insurance
• Telehealth + Wellness
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program
• Travel Assistance
• 401K Retirement Plan + Employer Matching

More About Us

• We’re not just a rental events company – our PEAK Code drives the work we do, every day.
• We’re partners in problem solving. We collaborate in order to push through challenges and succeed together.
• We are employers of respect. Our relationships mean the world to us and we hold ourselves to the highest level of accountability.
• We are advocates for our communities. From sponsoring events and organizations to volunteering and donating our time, we support our communities and are committed to social responsibility.
• We are keepers of the craft. Our attention to detail, commitment to excellence and devotion to our clients allows us to go “Above and Beyond”.

PEAK is an EEO Employer. We seek diversity and culture-add candidates, not necessarily “culture-fits” or more of the same. We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging. Please let us know if you need any assistance or accommodation in the application process.