Excellence & Governance Manager

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

The Process Excellence & Governance manager is the enterprise owner of process design, improvement, and governance across the company. The role is accountable for defi ning how work fl ows end-to-end within and between departments, ensuring processes are scalable, effi cient, and increasingly enabled by AI and automation.

This role does not run day-to-day operations. Instead, it establishes the process architecture, standards, controls, and continuous improvement system that operational teams execute against.

Key responsibilities:

1. Enterprise Process Ownership

• Own the company-wide process architecture, including core, supporting, and management processes
• Design and document end-to-end, cross-functional processes covering all major value streams
• Defi ne clear process ownership, handoff s, decision rights, and escalation paths
• Ensure processes are designed for scale, resilience, and regulatory compliance

2. Process Design & Standardization

• Lead current-state and future-state process design across departments
• Establish process standards, templates, and design principles
• Eliminate redundant, confl icting, or undocumented processes
• Ensure consistency of process execution across teams while allowing controlled flexibility
• 3. AI-Enabled Process Improvement

• Identify opportunities to reduce cycle time, manual effort, and rework using AI and automation
• Redesign processes to leverage AI for decision support, validation, classification, and exception handling
• Partner with Product, Engineering, and Data teams to embed AI capabilities directly into workflows
• Ensure AI usage is governed, explainable, auditable, and aligned with risk appetite

4. Process Governance & Change Control

• Establish and operate the enterprise process governance model
• Define rules for process changes, versioning, approvals, and impact assessment
• Chair or manage the process review and change control forum
• Enforce adherence to approved processes and standards

5. Performance Management & Measurement

• Define process-level KPIs (cycle time, touchless rate, exception rate, rework, compliance pass rate)
• Ensure performance metrics are instrumented within systems, not managed manually
• Monitor process performance trends and identify systemic improvement opportunities
• Provide leadership with fact based insights on operational performance.

Qualifications & Skills:

. 5+ years in Operational Excellence, Process Improvement, or Business Transformation

. Experience designing operating models for:

. Startups

. Greenfield initiatives

. Pre-launch or scale up environments

. Strong exposure to fintech, SaaS, or digital platforms

. Proven experience increasing productivity through AI and automation, not just headcount or tooling Certifications & Credentials.

. Lean Six Sigma – Green Belt or Black Belt

. Manager of Quality / Organizational Excellence (CMQ/OE)

. ISO 9001

. Exposure to ISO 27001 and data governance standards is a plus AI & Digital Capability

. Strong understanding of how AI can be applied to:

. Knowledge work

. Decision flows

. Operational productivity

. Ability to translate AI capabilities into practical process designs

. Comfortable working with Product, Engineering, and Data teams on AI delivery Mindset & Behaviors

. Builder mentality; designs before scaling

. Strong bias for simplicity and leverage

. Data driven, structured, and execution focused

. Believes productivity comes from better systems, not harder work