Executive Assistant / Operations Assistant (Remote)

Executive Assistant / Operations Assistant (Fully Remote – Pakistan)

About Frillsoft ltd.
Frillsoft is a fast-growing outsourcing company that connects exceptional global talent with businesses across the US, UK, UAE, and Canada. We’re driven by a culture of ownership, speed, and excellence, where results matter and growth never stops.
Our offshore teams work with some of the fastest-scaling service-based companies, delivering real impact while enjoying the freedom to work remotely from anywhere.

About the Role

We’re looking for a systems-driven, tech-fluent, and detail-obsessed Executive Assistant / Operations Assistant to join our client, a fast-growing Tax & Finance Coaching and Consulting firm in the United States.

This isn’t your typical admin job. You’ll serve as the operational backbone of the business; optimizing workflows, documenting SOPs, implementing automation systems, and ensuring every part of the operation runs like clockwork.

The ideal candidate is someone who understands how to blend operations, automation, and AI tools to improve efficiency, save time, and create scalable systems. You’ll report directly to the founder and work across multiple departments (marketing, client delivery, and operations).

Key Responsibilities:
Operations & Administrative Management

• Manage all daily administrative and operational functions; scheduling, documentation, follow-ups, and reporting.
• Maintain organized digital records, folders, and task boards across multiple tools.
• Serve as the founder’s right hand; anticipate needs, handle communication, and proactively resolve issues.

Process Optimization & SOPs

• Audit existing workflows, identify inefficiencies, and build standardized SOPs for every recurring process.
• Create visual process maps for operations, marketing, and client management.
• Continuously improve systems for client onboarding, scheduling, reporting, and communication.

Automation & AI Systems

• Build and manage automation workflows using GoHighLevel (GHL), Zapier, or Make (Integromat) to streamline tasks like lead follow-up, scheduling, reminders, and reporting.
• Use AI tools (ChatGPT, Notion AI, etc.) to automate document creation, task summaries, and CRM updates.
• Develop internal dashboards and automations to track key metrics and deliver reports efficiently.
• Troubleshoot automation issues and maintain a documented database of all workflows.

CRM & Project Management

• Oversee GoHighLevel CRM; pipeline tracking, campaign setup, automations, client tagging, and reporting.
• Manage Monday.com boards; assign tasks, track deadlines, and ensure deliverables.
• Support lead management, client communication workflows, and marketing funnel coordination.

Client & Team Coordination

• Communicate with clients professionally when needed (scheduling, onboarding, follow-up).
• Coordinate with team members to ensure timelines and deliverables are met.
• Handle documentation, contracts, and file sharing with accuracy and confidentiality.

Requirements

• 2–4 years of experience in Operations, Executive Assistance, virtual assistant (VA) or Admin roles (preferably remote for US or Uk based clients).
• Proven experience with GoHighLevel (GHL) — automation setup, workflow management, pipelines, and campaign creation.
• Hands-on experience with automation tools (Zapier, Make, Airtable Automations, etc.).
• Familiarity with AI tools (ChatGPT, Claude, Notion AI, etc.) and ability to integrate them into daily work.
• Proficiency with Monday.com for project tracking.
• Excellent English communication (both written and verbal).
• Strong analytical and organizational skills — able to manage multiple tasks without dropping details.
• Availability to work 9 AM to 6 PM Eastern Standard Time (USA).

Nice-to-Have Skills

• Experience in finance/tax-related businesses.
• Understanding of sales funnel automations, client journey mapping, or CRM analytics.
• Exposure to AI automation platforms designed for automations and productivity.
• Basic understanding of business metrics (e.g., MRR, retention rate, conversion rate).
• Understanding of US Tax laws (So if you are an ACCA or CA who understand american tax laws and bookkeeping, that will be amazing but not a necessary requirement).

What Success Looks Like

✅ You’ve built clear, automated workflows that reduce manual work by 50%.
✅ The founder’s day runs seamlessly, no missed meetings, no chaos.
✅ Every process has a documented SOP.
✅ The CRM and project boards are clean, accurate, and actionable.
✅ You think in systems, not tasks.

Compensation & Growth

• Competitive salary (based on experience and automation skills) Ranging from 100k PKR to 150K PKR + Performance Bonuses.
• Long-term, stable remote position with opportunities to grow into Operations Manager or Automation Lead
• Work directly with a visionary US-based founder
• Be part of a high-performance, systems-first culture under Frillsoft

How to Apply

Apply to this job with your resume + a 1-3 minutes video (You will share your intro video link in the questionnaire section) explaining:

• Your experience in operations/admin and GoHighLevel automations.
• One automation or system you’ve built that saved time or improved workflow in your previous job and what tools you used.
• Anything else you want to add that will help you stand out from other candidates.

Thank you and Good Luck.

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Application Question(s):

• Attach a link to your video introduction (It can either be a google drive link to your folder containing the video or any other platform where we can access your video by clicking on the provided link). Thank you

Experience:

• virtual assistant / operations assistant: 1 year (Required)

Language:

• English (American Neutral Accent) (Required)

Work Location: Remote