Executive Assistant to CNO

• Provide comprehensive administrative coordination and support to the CNO and Administrative team.
• Organize and oversee daily, short‑term, and long‑term activities for the CNO’s office.
• Independently complete assigned projects by meeting with staff, conducting research (including evidence‑based practice), and producing presentation‑ready deliverables.
• Serve as a primary point of contact for hospital staff, central office staff, and the public to address questions, requests, and operational matters.
• Prepare, review, analyze, and route confidential correspondence, reports, manuals, forms, and spreadsheets for the CNO.
• Act as a liaison between managers, department heads, and external local, state, and federal agencies to coordinate assignments, resolve issues, and exchange information.
• Compose correspondence for the CNO’s signature and refer appropriate issues to the executive team.
• Attend committee and subcommittee meetings, record and distribute minutes, and follow up on outstanding agenda items.
• Participate in daily meetings with the CNO to review schedules, discuss issues, and coordinate ongoing projects.
• Investigate and report on the status of issues or projects at the CNO’s request to support timely decision‑making.
• Coordinate scheduling, agendas, and materials for CNO‑related meetings, including monthly General Management and Department Head meetings.
• Serve as Hiring Manager Assistant (HMA) for the CNO, tracking and coordinating onboarding and offboarding using automated systems.
• Schedule meetings and oversee reservations for conference rooms and shared meeting spaces.
• Prepare Word documents, Excel spreadsheets, PowerPoint presentations, and other administrative materials.
• Perform additional duties as assigned by the CNO.

• Demonstrated knowledge of human resources principles and practices, including planning, forecasting, organizational development, work‑specification methods, and general report‑writing standards.
• Proficiency in preparing and interpreting charts, graphs, tables, and other data‑presentation tools.
• Ability to interpret, apply, and clearly explain relevant laws, regulations, policies, and procedures.
• Skill in analyzing data, assessing relevance, drawing conclusions, and formulating sound recommendations.
• Ability to collect information through document review, record examination, and direct inquiry, and to organize and format that information according to established procedures.
• Strong record‑keeping abilities, ensuring accuracy, organization, and compliance with documentation standards.
• Ability to write clearly and concisely, present ideas logically, and prepare well‑structured reports and correspondence.
• Capacity to follow and deliver clear written and verbal instructions.
• Effective oral communication skills, with the ability to convey information precisely and professionally.
• Ability to build rapport, maintain cooperative working relationships, and interact tactfully and professionally with individuals at all levels.
• Flexibility to adapt to changing priorities, situations, and program requirements while maintaining composure and effectiveness.

• Solid understanding of state personnel laws, rules, and regulations, including those governing positions, salaries, and personnel services.
• Familiarity with state budgetary and accounting procedures, terminology, and processes related to staffing and personnel services.
• Ability to interpret and apply the full range of laws, regulations, policies, procedures, standards, and guidelines governing assigned unit activities.
• Knowledge of state purchasing and requisition procedures for supplies and equipment.
• Ability to navigate and use state accounting, budgeting, and financial‑tracking systems effectively.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori