Executive Assistant to the General Manager

JOB_REQUIREMENTS

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Employment Type

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Company Location

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Salary

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Day to day:

Administrative Support
- Manage the GM’s calendar, schedule meetings, and coordinate travel arrangements.
- Prepare reports, presentations, and correspondence on behalf of the GM.
- Handle confidential information with discretion.

Operational Oversight
- Assist in monitoring hotel operations to ensure compliance with IHG brand standards.
- Support in reviewing financial performance reports and operational KPIs.
- Coordinate with department heads to follow up on action plans and deadlines.

Guest Experience
- Help resolve escalated guest issues when needed.
- Ensure VIP guest arrangements are handled smoothly.

Team Coordination
- Act as a liaison between the GM and department managers.
- Organize leadership meetings, take minutes, and track follow-up actions.

Community & Brand Engagement
- Support GM in community outreach and brand-building activities.
- Assist in preparing for media or stakeholder events.

Acting GM Duties (When Required)
- Oversee daily operations in GM’s absence.
- Make decisions aligned with hotel policies and brand standards.

Typical Daily Flow

Morning: Review GM’s schedule, check emails, prioritize urgent tasks.
Midday: Attend operational briefings, coordinate with department heads, prepare reports.
Afternoon: Handle guest or staff concerns, finalize presentations, follow up on pending projects.
End of Day: Summarize key updates for GM, confirm next day’s agenda.

What we need from you?

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
Three years’ general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience
Type and level of experience required may vary slightly based on size and complexity of
Must speak local language(s)
Other languages preferred

What do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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