Executive Assistant to the Managing Director, The Americas - Aman New York

Location Overview
Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

Role

This exciting role supports the Managing Director in handling a wide range of high-level administrative and executive support-related tasks. The ideal candidate will be a highly resourceful team-player, who is comfortable working in a fast-paced environment, sometimes under pressure, while remaining flexible, proactive, and efficient. The person will have the opportunity of great exposure to the daily operations of an ultra-luxury brand. This role requires exceptional professionalism, discretion, and communication skills. Must have the ability to exercise good judgment in a variety of situations being always mindful that this role represents the Executive Office and should, at all times, be a good brand ambassador for Aman. Must have strong written and verbal communication, administrative, and organizational skills, and the ability to provide hotel support and services in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.

This position has an annual compensation range of $90,000 - $100,000.

Responsibilities

• Managing an active calendar of appointments; composing and preparing correspondence that are oftentimes confidential.
• Driving a variety of projects assigned by the Managing Director; track project deadlines and deliverables.
• Arranging travel plans, itineraries and agenda for the Managing Director including relevant approval forms and completing expense reports.
• Representing Aman by welcoming guests; answering questions and meeting requests; responding to guest feedback and offering resolutions as needed.
• Managing external contacts; proactively understanding who they are, who the primary contacts are, and keeping track of periodic communication.
• Liaise with department heads and property leadership teams to ensure timely follow-up on operational initiatives and action items.
• Support preparation for executive meetings, ownership meetings, audits, and brand reviews.
• Act as a professional point of contact for owners, investors, guests, vendors, corporate office, and senior leadership.
• Foster strong working relationships across properties and departments to support collaboration and efficiency.
• Completing administrative tasks such as printing, reviewing outside mail, purchasing, handling invoices, scanning and filing documents, and maintaining executive files.

Requirements

• Previous experience supporting senior executives in a luxury setting.
• Bachelor's degree in Business Administration, Hospitality Management, or related field preferred.
• Exceptional organizational and time management skills.
• Able to handle a multitude of tasks in an intense, ever-changing environment.
• Excellent communication skills, both written and verbal.
• Proficient MS Office use.
• Must possess outstanding guest service skills, professional presentation and sophisticated interpersonal skills, be sensitive to cultural nuance.
• Flexibility to accommodate occasional after-hours or weekend business needs.
• Authorized to work in the US.

Benefits

At Aman New York, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.