Executive Assistant/Office Manager

Great Life Counseling Center Job Description for Executive Assistant/Office Manager to CEO

The CEO of a growing family psychology clinic in Plano, Texas is looking for a motivated, reliable, and trustworthy Executive Assistant/Office Manager to aid in the efficiency of office operations, effectiveness of billing and collection practices, and preserving the CEO’s time & energy. This is a Part Time, W-4 hourly employee position with a 25 hour, 10am to 6pm MWF weekly schedule. The Executive Assistant/Office Manager will report directly to the CEO. The candidate must be a well-rounded professional, detail oriented, organized, and personable. As the CEO's right hand person, the ideal candidate would share the CEO's passion for making sure individuals, couples, and families are served with excellence, be attentive to details and eager to learn, very organized, content to serve in the background, and demonstrate a positive "Can Do" attitude.

Weekly duties of this position include but are not limited to:

• Provide accurate & detailed end of day (EOD) reports each Friday and monthly reports of time productivity;
• Assist CEO with insurance credentialing for new clinicians and billing problems for current clinicians
• Assist in maintenance of office facility and systems by straightening up the waiting room, and overseeing service repairs or other work being done
• Coordinating client documentation requests from insurance, alerting clinicians of important fax messages or website communication, and corresponding on behalf of the CEO as needed to address matters related to billing, facilities management, and other administration concerns
• Respond promptly to voicemails, emails, and website inquiries from clients and potential clients within one business day to make sure all potential, active, or inactive clients/patients and vendors are responded to in a timely manner;
• Identify and troubleshoot all delays in payment from clients or third-party payers by working with the Company’s clinicians to determine the most efficient way to collect outstanding balances
• Audit clinician accounts each week to ensure each clinician is properly invoicing chargers, collecting fees, and submitting accurate insurance claims within 5 business days of the dates of service;
• Troubleshoot office technology or software issues;
• Assist in the planning & facilitation of successful Company events;
• Develop & edit Company policy handbook per CEO’s instructions;
• Comply with HIPAA rules for confidentiality and alert CEO of any HIPAA compliance concerns;
• Forward website payment receipts to associates at the end or beginning of each day
• Alert the CEO of any operational or personnel concerns;
• Research issues upon CEO’s request and provide detailed written report of findings to CEO in a timely manner;
• Observe appropriate professional boundaries and the need for discretion to protect the best interest of the CEO and the Company; and
• Other duties as assigned by CEO

Being detail-oriented with strong organization skills and technology savvy is required. Experience as an administrative assistant or office manager in the healthcare industry would be ideal.

IMPORTANT: To be considered, please make sure you meet all the required criteria and submit your resume along with a cover letter explaining why you would be a great fit for the position.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 25 per week

Benefits:

• Flexible schedule
• Professional development assistance

Application Question(s):

• Please describe your interest in this position and why you think you would be an excellent fit.

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 2 years (Required)

Ability to Commute:

• Plano, TX 75025 (Required)

Work Location: In person