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Executive Casino Host
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
HOW YOU WILL CREATE THE EXTRAORDINARY
- Uphold Caesars Entertainment’s business objectives, ethics, and values in alignment with the Code of Commitment and Mission, Vision, and Values.
- Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives.
- Build loyalty among VIP guests using effective relationship‑building, marketing, and upscale sales techniques.
- Maintain consistent contact with VIP players through phone calls and in‑person interactions to achieve gaming revenue goals set by management.
- Utilize transportation resources to support guest needs.
- Participate in special events, social functions, and guest‑facing activities.
- Anticipate and respond to guest needs, including transportation, accommodations, and itinerary support.
- Coordinate with internal partners (Gaming, Hotel, Food & Beverage, etc.) to ensure seamless delivery of pre‑trip and on‑property experiences.
- Establish, coordinate, and lead VIP events both on and off property.
- Handle difficult guest situations professionally, calmly, and with sound judgment.
- Exercise comping authority within established guidelines.
- Comply with all applicable laws, regulations, and company policies while demonstrating the highest level of integrity.
- Support internal clients and maintain strong working relationships across departments.
- Identify opportunities to improve efficiency, service delivery, or business outcomes.
- Communicate program updates and changes to relevant stakeholders.
- Monitor progress on initiatives and maintain awareness of existing and upcoming products or services.
- Stay informed on industry trends, market developments, and competitor activities.
- Continue developing skills to manage increasingly complex guest and business needs.
- Provide accurate, timely information and seek answers when needed.
- Adhere to all regulatory, departmental, and company policies and procedures.
HOW YOU WILL CREATE THE EXTRAORDINARY
ADDITIONAL REQUIREMENTS
- Ability to stoop, bend, reach, kneel, twist, and grip items.
- Ability to move throughout all areas of the casino.
- Ability to operate effectively in stressful situations.
- Ability to read, write, speak, and understand English.
- Ability to respond to visual and auditory cues.
- Ability to work in small, shared office spaces.
- Ability to lift up to 25 lbs.
- Ability to tolerate varying noise levels, temperatures, crowds, illumination, vibration, and secondhand smoke.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
WHAT YOU WILL NEED
WHAT YOU WILL NEED
- High school diploma or GED required; BSBA preferred.
- Three to five years of casino/hotel, customer service, host, or account management experience required (luxury service experience preferred).
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Ability to make independent decisions that enhance guest experience and program profitability.
- Strong time‑management skills with the ability to handle multiple tasks simultaneously.
- Proficiency with customer Point‑of‑Service systems.
- Excellent interpersonal, communication, problem‑solving, and analytical skills.
- Strong customer service orientation with a process‑driven mindset.
- Effective networking abilities and community engagement awareness.
- Professional appearance and hygiene.
- Strong written and verbal communication skills.
- Ability to apply sales techniques to maximize performance.
- Demonstrated ability to anticipate guest needs, build loyalty, and collaborate with others.
- Professionalism, composure, and strong functional knowledge.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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