Executive Casino Host - Wendover

Description:

The position of an Executive Casino Host will have a passion for providing exceptional customer service and the ability to build long-lasting relationships with high-value guests. As an Executive Casino Host, you will be responsible for ensuring the ultimate VIP experience for our guests for Wendover Properties.

ESSENTIAL JOB FUNCTIONS: The duties listed below are examples of the work typically performed by an employee in this position. An employee may not be assigned all duties listed and may not be assigned duties which are not listed below

Pay range: $75k/yearly + /DOE

Responsibilities:

• Build strong relationships with high-value casino guests and provide personalized attention to their needs
• Plan and organize special events and promotions for guests
• Coordinate with other departments to ensure the smooth operation of casino services
• Monitor guest activity to identify opportunities to increase revenue and improve guest satisfaction
• Resolve guest complaints and issues in a timely and professional manner
• Ensure compliance with all casino regulations and policies
• Maintain accurate records of guest activity and provide regular reports to management
• Establish goals and objectives for daily phone calls, letters, emails, etc., for the Casino Host Program regarding current, inactive and prospective high-end players.
• Proven ability to resolve guest disputes in an effort to restore confidence in the Casino Resort and the service we provide.
• Work collectively with all departments involved in planning and executing player events both on-site and off-site, tournaments for Table Games & Slots, VIP dinners on property and off-site, and themed events that are hosted throughout the year.
• Identify non-carded slot & table games players that are higher worth and solicit them to sign up for the players club.
• Develop host relationships with existing VIP players.
• Must be proficient in developing annual budgets as well as quarterly goals for the Casino Host Program with a proven track record of controlling labor costs and expenses.
• Collaborates with Executive Management to ensure proper yielding of the hotel rooms to maximize gaming revenue.
• Work closely with marketing to help develop, execute, and evaluate marketing efforts.
• Must have the ability to read, analyze and interpret financial reports provided by the Accounting Department.
• Ability to effectively communicate in one-on-one, small groups and large groups.
• Ability to present information to the Executive Team and public groups.
• Ability to maintain confidentiality of sensitive information.
• Responsible for identifying new/untapped business opportunities.
• Assist the Director of Cage Operations in collection of bad debt or outstanding credit payments owed by guests that are assigned to the Casino Host.
• Performs related and/or other duties as required.

Requirements:

• Be 21 years of age and High School graduate or GED
• Minimum of 3 years of experience in a similar role within the casino industry
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Strong organizational and time-management skills
• Knowledge of casino operations and regulations .Ability to work well in a fast-paced environment
• High school diploma or equivalent; college degree preferred

WORKING CONDITIONS: This position typically works variety of shifts, including weekend and holidays. Will require standing, walking and at a occasionally sitting desk, throughout entire shift.