Executive Concierge [FT/hybrid; longevity wellness clinic; support for exec members]

Company Overview

Humanaut Health is a health optimization and longevity clinic helping men and women live vibrantly for decades. Our members are “midlife navigators” and health enthusiasts seeking innovative solutions for aging-related concerns—pain, energy, weight, activity levels, appearance, perimenopause, sexual health—and disease prevention.

We meet these needs with an integrative approach and a human touch. Licensed medical providers translate comprehensive assessments and personal goals into personalized care plans focused on optimal health. Plans may include traditional, hormone, peptide, regenerative, and lifestyle medicine. Care is delivered in person at our three state-of-the-art clinics and supported through telemedicine and digital tools.

Position Overview

Humanaut is seeking a highly organized and detail-oriented Executive Concierge to support our executive longevity program. This role ensures that our premier-level membership experience is executed with precision and consistency, and protects provider time from administrative and logistical burden.

This role is both client-facing and operational in nature. This position focuses on execution, logistics, coordination/scheduling, and ensures that operational details run smoothly across every member interaction.

This role offers exposure to cutting-edge longevity medicine, advanced diagnostics, and health optimization programs. Experience in functional medicine or health optimization is a bonus, but can be taught.

Primary Responsibilities

Core ResponsibilitiesDay-to-Day Member Coordination

• Serve as a key point of contact for ongoing communication
• Coordinate with members, executive assistants, and internal teams
• Triage inbound requests quickly and accurately

Scheduling and Calendar Management

• Own all scheduling execution across consults, treatments, labs, and follow-ups
• Manage complex calendars and constraints
• Prevent conflicts and ensure smooth flow

Labs and Diagnostics Coordination

• Coordinate all lab and diagnostic logistics, including phlebotomy scheduling and follow-up
• Work closely with the phlebotomist, who provides support on lab execution and tracking
• Manage support staff to ensure labs are completed, results are received, and nothing is missed
• Follow up on delays, redraws, or missing items
• Ensure readiness ahead of visits

Clinical Readiness and Prep

• Ensure every visit is fully prepared
• Confirm documentation, labs, and inputs are complete
• Flag gaps proactively before they impact the member experience
• Makes sure that any tasks coming out of consultations are logged into task management

Execution of Member Experience

• Support hospitality execution, including logistics, gifting, and travel coordination when needed
• Carry out the experience vision set by the Executive Success Manager

Internal Coordination

• Communicate across clinical, coaching, and ops teams
• As the main communication node with the ops lead, responsible for triaging to rest of team
• Ensure alignment and timely execution across all touchpoints

Qualifications

• 5+ years experience as an executive assistant, concierge services, or executive client management.
• Experience working with high-net-worth individuals
• Experience managing unique schedules, executive assistants, and high-demand personalities
• Ability to work through complex needs calmly and confidently
• Exceptional communication skills
• Adept with technology
• High emotional intelligence and discretion
• Professional presence

Our Culture & Perks

• Meaningful work that makes a difference for our patients and contributes to advancing health optimization science.
• Generous paid time off (PTO), company holidays and paid parental leave.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) and company-paid life insurance
• Significantly discounted employee-only membership and service pricing to ensure our team can fully experience the benefits of health optimization firsthand.
• Salary based on experience

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• How would you rate your technical ability (i.e. Google suite, excel, project management tools)
• How are you using AI in your workflow today?

Ability to Commute:

• Austin, TX 78731 (Required)

Work Location: Hybrid remote in Austin, TX 78731