Executive – Contracts & Billing

Position Title: Executive – Contracts & Billing

Location: Dubai, United Arab Emirates

Employment Type: Full-time

About Al Abbas Group

Founded in 1967, Al Abbas Group (AAG) is one of the UAE’s most established and respected business groups. Built on a foundation of experience, innovation, and service excellence, the Group has diversified its operations across multiple sectors, including Distribution, Solution Providers, Real Estate, Manufacturing, Food & Beverage, Support Services, and Strategic Communications.

AAG has established a strong and trusted presence across the Middle East, anchored in the UAE and extending to Saudi Arabia, Oman, and Qatar. Since its founding in 1967, the Group has steadily expanded its footprint by building resilient businesses across six strategic sectors, including Solutions & Trading, Distribution, Manufacturing, Food & Beverage, Services, and Investments. With a workforce of over 500 employees, Al Abbas Group continues to drive sustainable growth while delivering high-quality solutions across its portfolio.

About the Role

The Executive – Contracts & Billing plays a critical role in managing customer contracts, billing processes, and accounts receivable activities to support the financial performance of the business. The role is responsible for contract renewals, invoice management, payment follow-ups, dispute resolution, and customer account administration while ensuring compliance with company policies and maintaining strong customer relationships.

Key Responsibilities

Contracts Management

• Manage an assigned portfolio of customer accounts and oversee contract renewal activities.
• Review customer agreements and contract terms to ensure compliance and accurate execution.
• Coordinate contract renewal processes and maintain up-to-date contract records.
• Ensure timely processing and documentation of contract-related activities.

Billing & Accounts Receivable

• Manage monthly billing activities and ensure timely issuance of invoices.
• Monitor customer accounts and outstanding receivables to support cash flow objectives.
• Achieve assigned Accounts Receivable targets through proactive account management.
• Coordinate with customers regarding invoices, payment schedules, and account status updates.

Collections & Payment Resolution

• Conduct regular follow-up with customers regarding outstanding payments and commitments.
• Secure payment arrangements and proactively address barriers to customer payments.
• Investigate and resolve billing disputes in accordance with company policies and procedures.
• Maintain detailed records of customer interactions, payment commitments, and account activities.

Customer Relationship Management

• Build and maintain positive relationships with customers across assigned accounts.
• Prepare professional correspondence and communications for both internal and external stakeholders.
• Respond to customer inquiries regarding contracts, billing, and account-related matters.
• Deliver a professional and customer-focused experience while managing challenging situations.

Documentation & Reporting

• Maintain accurate records of contracts, invoices, collections activities, and customer communications.
• Utilize CRM systems and administrative tools to track account activities and follow-up actions.
• Prepare reports related to contract renewals, billing performance, collections, and receivables status.
• Ensure all documentation is maintained in accordance with company policies and audit requirements.

Cross-Functional Coordination

• Collaborate with Finance, Operations, and Customer Service teams to resolve customer account issues.
• Support the Collections Services and Legal teams when escalation or legal intervention is required.
• Coordinate with internal stakeholders to ensure smooth execution of contract and billing processes.
• Contribute to continuous improvement initiatives that enhance efficiency and customer satisfaction.

Qualifications & Experience

• Bachelor's Degree in Business Administration, Finance, Accounting, Commerce, or a related field.
• 2–5 years of experience in contracts management, billing, accounts receivable, collections, or customer account administration.
• Experience managing customer contracts, invoicing, and collections activities is required.
• Strong understanding of billing processes, payment cycles, and contract administration.
• Excellent negotiation, communication, and stakeholder management skills.
• Strong customer service orientation with the ability to manage sensitive situations professionally.
• Highly organized with strong attention to detail and accuracy.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Experience working with ERP systems, CRM platforms, or billing systems is an advantage.
• Strong analytical, problem-solving, and follow-up skills.

What We Offer

• Company-provided mobile SIM for business use.
• Comprehensive medical insurance coverage.
• Annual air ticket.
• Opportunity to work within a diversified and growth-oriented organization.
• Structured career development and progression opportunities.
• Professional, collaborative, and supportive work environment.

Application Process: Qualified candidates are invited to apply directly through LinkedIn. If your profile matches our requirements, our team will get in touch with you.

Pay: AED5,000.00 per month

Application Question(s):

• Do you have experience with Similar Responsibiities?
• Do you have expeirence in using ERP?
• Do you have experience in using CRM?
• What is your current monthly salary in AED?
• What are your monthly salary Expectations in AED?
• What is your notice period?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person