Executive Customer Operations - Karachi

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability .

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Facilitate business growth by assisting with new customer acquisition and providing administrative support. Help ensure network rehabilitation and organize basic daily, weekly, and monthly tasks while using available resources (people, tools, and equipment) to deliver the best customer experience.

HOW CAN YOU EXPRESS YOUR TALENT

• Ensure timely execution of all assigned projects to meet Territory Service KPIs.
• Manage deployment and installation of new customer connections.
• Conduct regular field visits to monitor installation quality, rehabilitation work, and sales activities.
• Coordinate with ANR and Technology teams to ensure timely complaint rectification and enhanced customer experience.
• Prepare and submit daily, weekly, and monthly reports to ensure visibility of KPIs

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

• BS in Telecom/Electrical Engineering .
• 0–1 year of relevant experience.
• Understanding of Telecom network operations (Copper/GPON) .

Competencies:

• Understanding of KPIs and team management .
• Preferred: Expertise in customer handling and networking .
• Proficiency in HSE protocols , Excel/Word and quality parameters.
• Knowledge of telecom infrastructure operations .

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.