Executive Customer Operations Wazirabad

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability .

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL:

Manage customer operations across the respective exchange area, ensuring timely provisioning of services for new FF and Copper customers within defined service KPIs, along with prompt rectification of FF/Copper customer faults. Oversee rehabilitation of FF/Copper networks to enhance customer experience, achieve monthly, quarterly, and yearly FF migration targets, and prepare data for new FF network planning and deployment in service-affecting areas. Handle PSTN, DSL, IPTV, FF, and GPON-related issues, while monitoring and improving GPON CHI within the respective domain. Ensure timely mobilization of maintenance teams for fault rectification, conduct fault analysis to improve customer services and reduce recurring issues, and maintain HSE compliance during daily operational activities.

HOW CAN YOU EXPRESS YOUR TALENT:

• Provisioning of Services to New FF/ Copper Customers within defined service KPI’s in respective domain.
• Rectification of FF/Copper Customers faults within defined service KPI’s.
• Rehab or FF/Copper network for better customer experience.
• Achievement of Monthly/ Quarterly/ Yearly FF Migration Targets.
• Preparation of data for new FF network Planning/ deployment in service affecting areas.
• Handling PSTN/DSL/IPTV, FF issues related to respective domain
• Handling of GPON related issues. Monitor and improve GPON CHI respective domain.
• Timely mobilization of Maintenance Teams in case of Fault occurrences & Rectification.
• Analysis for faults for better customer services/Reduction.
• HSE Compliance in respective domain during daily job activities.

WHAT YOU NEED TO BE SUCCESSFUL:

Qualification:

Education:

• BS Engineering (Telecommunication, Electrical, Electronics, Computer, Software, Computer Science etc)

Technical Competency:

• Flash Fiber Network Planning
• Copper Network Rehab
• Project Management Skills
• Proficient in MS Excel/Power Point/Databases

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.