Executive Director Sales and Customer Service

Job Description

• Develop, plan, and execute approved strategies, programs, and activities.
• Coordinate with other administrative units within the organization to accomplish shared objectives.
• Oversee affiliated administrative units and ensure alignment and integration across their functions to maximize operational efficiency.
• Analyze recurring customer service issues, identify root causes, propose solutions, and coordinate organizational resources to enhance customer experience.
• Handle escalated customer complaints and inquiries, including issuing support directives, processing refunds, approving compensations, or implementing corrective actions as required.
• Lead and guide the Customer Service team in assisting clients, providing advisory support, and managing customer satisfaction surveys, including data collection and reporting.
• Contribute to the development of sales objectives, operational plans, and execution programs, ensuring successful implementation and adherence to approved policies and procedures.
• Supervise all daily sales operations, ensuring proper pricing controls, and monitor sales performance across products and services against financial plans and projections.
• Conduct market analysis and assess market requirements.
• Review and validate strategy and business plans, providing advisory input and recommendations.
• Develop and define achievable strategic objectives and monitor performance at the General Directorate level.
• Perform any other related duties and responsibilities as assigned.

Education:

• Bachelor’s degree in Management, Organizational Management, or a related field.

Experience:

• Bachelor’s Degree: Minimum of 12 years of experience.
• Master’s Degree: Minimum of 10 years of experience.
• PhD: Minimum of 8 years of experience.