Executive- Employee Relations (HR) - Dubai Holding Group Services (UAE National Only)

The Executive – Employee Relations will serve as the first point of contact for employee queries, ensuring a seamless and positive employee experience. The role involves managing inquiries through the HRIS system, resolving issues efficiently, and providing accurate guidance on HR policies, procedures, and systems. The ideal candidate will be tech-savvy, customer-focused, and proactive in identifying opportunities to enhance employee engagement and process efficiency.

Key Responsibilities:

• Act as the primary contact for employee inquiries received via the HRIS system, email, or other communication channels.
• Provide timely and accurate responses to queries related to HR policies, payroll, benefits, leave, attendance, and other HR processes.
• Troubleshoot HRIS-related issues and collaborate with the HR systems/IT team to ensure prompt resolution.
• Maintain and update employee records and case logs within the HRIS system, ensuring data accuracy and confidentiality.
• Monitor recurring issues and propose process improvements to enhance the employee experience.
• Support internal HR communications and ensure employees are informed of updates, policies, and procedures.
• Assist with HR audits, reports, and compliance documentation as required.
• Partner with cross-functional teams (Payroll, HR Operations, IT, etc.) to ensure smooth and efficient query resolution.

Key Skills & Competencies:

• Strong customer service orientation with excellent interpersonal and communication skills.
• High level of proficiency in HRIS systems (e.g., SuccessFactors, Oracle, Workday, SAP, etc.) and MS Office applications.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Analytical mindset with attention to detail and accuracy.
• Proactive approach to problem-solving and process improvement.
• Ability to handle confidential information with integrity and professionalism.

Qualifications & Experience:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 1–3 years of experience in Employee Relations, HR Operations, or Shared Services.
• Experience working with HRIS or ticketing systems is highly preferred.
• Strong understanding of HR policies, procedures, and employee lifecycle processes.

Personal Attributes:

• Empathetic and approachable demeanor.
• Tech-savvy and quick to learn new tools or systems.
• Self-driven with a sense of ownership and accountability.
• Collaborative team player with a positive attitude.