Executive Enterprise Sol. Support

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability .

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

To ensure business continuity through effective backfilling of the position while supporting efficient delivery and management of corporate services. The role is responsible for managing order processing, coordinating service provisioning, and maintaining strong relationships with key customers. It includes timely reporting of commissioned services for monthly and quarterly billing, supporting revenue reconciliation, and acting as a bridge between key clients and PTCL internal teams.

HOW CAN YOU EXPRESS YOUR TALENT

• Reporting of commissioned Services for monthly & quarterly billing to Revenue POC and also contribute to reconciliation.
• Maintaining Cordial Relations with Key Customers & bridging gap between Key clients & PTCL Internal teams for Day to Day issues As and when required be available to resolve customer issues & respond to queries & submit reports.
• Order processing for corporate service provisioning including issuance of Advice Notes, Demand Notes and system order entries with documentation, Project coordination, completion and acknowledgement from customer.
• Corporate Client Services, Documentation of Downtime Report and Other Misc Documents.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification

• Minimum bachelor’s degree is required.

Experience:

• 2 to 3 years of relevant experience.

Technical Competencies:

• Telecom business
• MS Office
• Fluency in English

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.