Executive Housekeeper

Overview

Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience, evaluating guest satisfaction, and setting department targets and objectives.

Responsibilities

• Oversee housekeeping operations
• Oversee laundry operations
• Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Inspect fixtures, fittings, and appliances to ensure compliance with standards and take action as necessary
• Monitor the appearance, standards, and performance of the housekeeping/laundry team with an emphasis on training and teamwork
• Ensure team members have up to date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training and manage staff performance issues in compliance with company policies and procedures
• Conduct communication meetings and generate post meeting minutes
• Recruit, manage, train, and develop the housekeeping/laundry team
• Competently use property management systems
• Assist other departments as necessary

Qualifications

• Housekeeping/laundry experience in the hotel, leisure, or retail sector in a managerial or supervisory capacity
• Successful track record of managing a large team
• High school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Previous experience managing a department with a profit and loss account
• Excellent leadership, interpersonal, and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency, including Microsoft Office
• Excellent grooming standards and strong organizational, budget management, and problem solving skills
• Strong communication skills
• Passion for delivering exceptional levels of guest service

Preferred Qualifications

• Familiar with Property Management Systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Location

Conrad Riyadh Laysen Valley

Schedule

Full time

Brand

Conrad Hotels & Resorts

Job

Housekeeping and Laundry

Seniority Level

Mid Senior level

Employment Type

Full time

Job Function

Management and Manufacturing

Industries

Hospitality