Executive Housekeeper

Job Description

To be an Heartist of the Hotel and Housekeeping, in and outside the work place and create an atmosphere of high morale and a happy working relationship among the Heartist, behave and act in an exemplary fashion, embodying the brand mindset
To act as a representative of the Management when dealing with guest complaints or if an Heartist of the Housekeeping is facing difficulties that she/ he cannot solve on her/ his own. And ensure that all Heartists are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.
Flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
Rotates Heartists to different job whenever he/she consider it appropriate
Ensure appropriate stock level for the smooth run of the Housekeeping and to approve requisitions accordingly before submitted to Hotel Manager for approval and ensure that consumption of guest supplies is under control and to supervise cost control and to suggest saving programs
Ensure that all Heartists are aware of the outlet timings and promote the internal activities and events.
Follows up on progress of agenda items covered in regular meetings and Conduct a daily line up briefing with the Housekeeping Heartist to recapitulate tasks and activity
Guarantees a high standard of service for guests in hotel rooms and common areas in line with hygiene and safety standards and monitoring Heartist to ensure guest receive prompt and courteous service and attention and particularly those of priority members, known repeat guests and other VIP’s receive special attention
Monitor Housekeeping Heartist to ensure rooms, Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
Schedules routine inspections by Director of Housekeeping, of all housekeeping areas including occupied and non-occupied rooms
Develops Standard Operating Procedure for new task or changed conditions, submitting the proposed new procedure to the Hotel Manager for approval
Schedules department personnel in accordance with projected occupancy and business activity to insure utmost operating efficiency and consistent with good service and quality
To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.
To ensure that all Heartist report for duty punctually wearing the correct uniform/attire and name tag at all times. And to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
To ensure that all employees provide a friendly, courteous and professional service at all times.
To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
To supervise the Heartists within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved
To be an Heartist of the Hotel and Housekeeping, in and outside the work place and create an atmosphere of high morale and a happy working relationship among the Heartist, behave and act in an exemplary fashion, embodying the brand mindset.
Schedules department personnel in accordance with projected occupancy and business activity to insure utmost operating efficiency and consistent with good service and quality