Executive - Lab

India

Purpose of Position

The job incumbent is responsible for Registration of samples received in lab (follow up with client) of Lab business for Construction services laboratory.
The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy

Ø Major Responsibilities

Receiving the samples and checking as per customer letter.
Follow up with clients to get data required for Raising Job Orders as per customer request and allotting samples to concerned divisions.
Timely submission of report after approval to Client via: Mail, Fax or Courier.
Responsible for sending Proforma Invoices & test reports to clients
Keep track of all phone calls and emails and ensure the client requests are attended in time
Follow-up with other branches for reports sent for testing
Prepare MIS reports (RFQs, Quotes, Pending reports etc) and ensure these reports are received by relevant personnel.
Keep track of all job orders along with report status.
Coordinate with the Manager lab, other engineers to ensure all the requests are attended.
Maintenance of printer and Keep track of all Letterheads used for printing reports.
To assist Operational team in NABL and other documentation

Ø Criteria for Performance Evaluation (KPIs)

Maintain timely registering of job orders
Ensuring zero customer complaints
Follow HSE norms and good housekeeping in working area
Maintain all records as per quality systems guidelines
Maintain good personal relationships and shall maintain office decorum
One improvement / suggestion per month (Service, Deliverables, Cost reduction etc.)
Adherence to environmental and safety policies of our organization
Compliance of internal and external guidelines, policies, procedures.
Internal and external customer service satisfaction (number of complaints: Nil)

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