Executive Mobile Number Management

Key Accountabilities

• Perform mobile number management daily operations.
• Monitor numbers availability across all sales channels
• Categorize and maintain du Mobile numbers (metallic & non-metallic).
• Monitor and advice in resolving second level escalated customer cases for mobile numbers of disputes.
• Prepare periodic reports whenever required on numbers released with commitment/ no commitment.
• Ensure all numbers are released as per policy and business rules.
• Investigate metallic numbers of fraudulent cases.
• Maintain proactive, dynamic and effective communication with all stakeholders.
• Offer flexible and helpful customer service to maintain a high level of customer satisfaction.
• Support and Coordinate with all channels to identify and fulfil customer requirements.
• Contributes to team effort by accomplishing related results as needed.
• Ensure compliance to approved policies, procedures and standards.
• Review the numbering reports & highlight any discrepancies.

Qualifications, experience, skills and competencies

Qualifications:

• Minimum Bachelor’s degree in Business Administration or relevant field

Experience:

• Minimum 3-5 years of relevant experience in a customer representative/contact center in telecom industry
• Good understanding of VIP clients’ needs
• Good understanding of VIP data sensitivity

Skills

• Excellent managerial skills
• Excellent communication skills
• Multi-tasking ability
• Excellent problem-solving capabilities
• Strong customer focus