Executive Operations Assistant

EXECUTIVE OPERATIONS ASSISTANT

JOB DESCRIPTION:

The Executive Operations Assistant will report directly to the Iowa Regional Presidents and be responsible for special projects as described below to support sales metrics, leadership accountability, and market operations.

ESSENTIAL FUNCTIONS:

Camera Audits and Store Performance

Conduct regular camera audits to identify low-performing stores, with a focus on New VHI, Perks, and VMP production.
Evaluate in-store behaviors including:
Customer greetings at the door
Account pull-ups and discovery
Smart Quote utilization
Team huddles and engagement
Document opportunity and communicate results directly to ASMs and RPs to enable targeted coaching and follow-up.

Sales and Accountability Audits

iVAPs Audits
Appointment/War SKU Sale Audits
Customer Satisfaction Calls

Connect Site Administration

Maintain and update Iowa Market Connect site with:

Market news and announcements
Market policy and document bank
New promotions and sales opportunities
Rep and area recognition
Local and national training resources and videos

Real Estate and Facilities Management

Lease Administration: Coordinate and track store leases, ensuring all renewals, extensions, and lease terms are documented and deadlines are met.

Landlord Relations: Serve as the primary point of contact for landlords and property managers regarding maintenance requests, rent inquiries, and building compliance.

Construction Project Oversight: Act as the market liaison for construction projects, including new store builds, remodels, and facility upgrades.

Maintenance Liaison: Ensure all market locations meet brand standards by coordinating repairs and facility upgrades.

Culture, Engagement, and Recognition

Plan area and market outings including holiday parties
Capture and share:
Team outings and Elevate photo uploads
Team meeting photo upload
Birthday and anniversary celebrations and team member bios
“Good Morning” Iowa messaging

RP Executive Assistant

Scheduling
Concur/Expense Reports
Travel Arrangements
Real Estate project management

#LI-CSOK